New account deactivated
please someone help ! my new account is deactivated with below notification…
Hello,
Your payments account has failed our verification process. As a result, you can no longer sell on Amazon.co.uk or any European stores.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, you can request your them after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but they may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.
If you have any items stored in Amazon’s fulfillment centers, within 30 days you need to contact Amazon Services Europe S.à r.l. to create a removal order:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory of have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.
For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe S.à r.l. at any time:
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
Within 30 days reply to this email if you wish to appeal this decision. You may be required to provide additional information and documents during an appeal process.
The Amazon Payments team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
New account deactivated
please someone help ! my new account is deactivated with below notification…
Hello,
Your payments account has failed our verification process. As a result, you can no longer sell on Amazon.co.uk or any European stores.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
If you have funds in your account, you can request your them after any amounts for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but they may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.
If you have any items stored in Amazon’s fulfillment centers, within 30 days you need to contact Amazon Services Europe S.à r.l. to create a removal order:
https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html
You can choose to dispose of this inventory of have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.
For more information on creating a removal order or any related standard removal fees, you can contact Amazon Services Europe S.à r.l. at any time:
http://sellercentral.amazon.co.uk/gp/contact-us/contact-amazon-form.html
Within 30 days reply to this email if you wish to appeal this decision. You may be required to provide additional information and documents during an appeal process.
The Amazon Payments team
Amazon Payments UK Limited, a private company limited by shares, is a company registered in England and Wales (registration number 11049457; VAT number: GB295 7604 60) with its registered office at 1 Principal Place, Worship St, London, EC2A 2FA, United Kingdom. Amazon Payments UK Limited is authorised by the UK Financial Conduct Authority under the Payment Services Regulations 2017 (reference number 799814) for the provision of payment services.
20 odpowiedzi
Seller_7VbclcPFFRTnc
You’ve already got 2 threads re this - has anything changed ?
From your first thread you didn’t respond to -
that response seems quite clear that they couldn’t verify you
Where do you live ?
Are you sole trader or Ltd ?
What documents did you upload for verification ?
Seller_pTdEGyy3RCJTn
Hi @TRADE_JENNY ,
I can understand that your concern is regarding your deactivated account.
Please go through the policy of Amazon to understand the fact and the polices given in the notification that you received in performance notification under the tab " Performance".
Please see your email for additional information.
Thanks for reaching out to us.
Regards,
Danii