Amazon refused delivery to correct facility
Hi, we recently sent a number of packages to the fulfilment centre assigned on the seller platform (Coventry, UK). The staff at the facility refused the delivery saying it was for another facility (Doncaster, UK). The labels quite clearly say Coventry…we have emailed the support staff so many times who keep repeating the process to us. We know the process and we followed it, so does anyone know how we can resolve this? Should we cancel all shipments and start again? Or should we sent them to Doncaster even though they have Coventry labels (we feel this will just fail again as soon as the staff see Coventry on the label). Any help or guidance here from the seller community would be so gratefully received!
Thank you
Amazon refused delivery to correct facility
Hi, we recently sent a number of packages to the fulfilment centre assigned on the seller platform (Coventry, UK). The staff at the facility refused the delivery saying it was for another facility (Doncaster, UK). The labels quite clearly say Coventry…we have emailed the support staff so many times who keep repeating the process to us. We know the process and we followed it, so does anyone know how we can resolve this? Should we cancel all shipments and start again? Or should we sent them to Doncaster even though they have Coventry labels (we feel this will just fail again as soon as the staff see Coventry on the label). Any help or guidance here from the seller community would be so gratefully received!
Thank you
27 odpowiedzi
Seller_7VbclcPFFRTnc
Have they actually returned them to you or instructed ups to deliver to Doncaster ? (Rerouted them)
If they’ve rerouted them that’s quite normal
Seller_esvgLzKXw2YAl
Have you double checked the information on the shipment itself?
It has been known to change during the process of creating the shipment.
Have you also checked with the courier, to ensure that they have the right address on the parcels?
If it was via UPS, then it would have automatically picked up the correct address, but if you have manually entered via another courier, there is room for error.
Seller_KSj3gqiZAgUpO
Hey, thanks for replying…no they just refused them and told the courier to take them away, so we have the shipment back at base. We don’t use UPS…
Seller_KSj3gqiZAgUpO
Yeah I think we will do that. Thanks for all your help with this I really appreciate it.
Seller_3u63TG7fpfnG6
use ups, much safer, Coventry is backing up they store them until a later date and its cheaper
Seller_ZOZTdubuqFBLp
This is not my area of expertise, I pulled out of FBA years ago because of issue exactly like this, but as an ‘outsider’ looking in I cant help but think how poor it is that you cant just pick up the phone to someone at Amazon who can own the problem and fix it. It is not about who is at fault it has to be about getting a solution. I might be wrong but…Last time I checked I think it was called customer service.
