SO like everyone else at the moment, I’m having to refund customer orders due the RM strikes. But I’ve had a request from a customer asking for a £10 shipping refund for a large letter weighing 80g. it’s been 9 days since they sent it and A. I haven’t even received it and B) it shouldn’t have cost more than £2.85. They’ve not sent me any proof of postage or tracking number. I’ve opened a caselog to see what amazon say. DO I have to refund this??
This is probably the last nail in the coffin for me. As if the strikes are damaging my business enough, the customers are now trying to profit from us for shipping?? I’ll stick to Etsy next year, I’ve deactivated my amazon listings now.