Incorrect FBA measurement


#1

Hello everyone

Is any one having insure with FBA measurement small and light? items checked with Royal Mail Guide measure before sending and the height is 2.5cm and less it s just go easy in, FBA say is 2.9cm height, I come with the images of proof and no results at all from them :frowning: as the Fee charge is £1.42 not £0.85 as suppose to be, any suggestion what to do?


#2

Yes we have sometimes
Just go to help and type in the box ‘remeasure’ and it’ll take you to the page where you can enter the fnsku and request a remeasure

Make sure you use fnsku not asin so they measure yours

Edit - how heavy is the item ?


#3

Yes, I do that I come with images and they keep saying is 2.9cm I don’t know how to sort this out


#4

heavy is less then 100g


#5

Is your product itself 2.5cm then requiring additional packaging ? As that would send it over


#6

2.5cm and less included packing


#7

Are you the only one on the listing ?
Have you asked them to check your stock by using fnsku and not asin or manufacturer barcode


#8

I am the only one


#9

Have you checked the measurements on the listing too ?


#10

For this item they say is 2.6cm, I keep coming whit images and nothing


#11

Are you asking them to remeasure through the official remeasure link or just through cases ?


#12

Have you also double checked that they are actually still enrolled in small and light ?


#13

before all was correct, recently-I will say 2-3 months a go start this changes


#14

Check the skus on the small and light page

https://sellercentral.amazon.co.uk/fba/programs/snl/feeds


#15

of course everything is done that needs to be done


#16

Do you have much stock in fba ?
If not, maybe sell out and then create a new sku for the item (which will create new fnsku) and send in a small amount to see if it resets the size


#17

I have try that, to do a new SKU and sent again, however when you roll in to small and light is coming up with a fee £1.42


#18

Needs to be £0.85


#19

What are the measurements on the listing ?


#20

when first time I was open the listing all the measurement was correct, then after a wail they change the fee, I was ask for remeasurement and to refund the fee, and for 2 months can’t sort out the problem, I have proof images, one time they say, yes you right fee still stay £1.42 again I text the second time they say * Length: 27.71 cm

  • Width: 19 cm
  • Height: 2.59 cm
  • Weight: 0.1 kg