Incorrect New Small and Light Fees in Manage Inventory

#182

It certainly would. Appears that returning overcharged fees has dropped quite low on the Amazon priority list :frowning:

#183

I had the fees reimbursed on the 3rd.

#184

Can you please let us know what they appeared under on the transaction tab? Was it ‘Other’?
Also did you have a case open and get a reply confirming the fees were refunded? Thanks.

@Maja_Amazon Any idea why this seller appears to have been reimbursed the overcharged fees and 4 days later many other are still waiting with no reply on this thread or any reply to open cases from seller support? Thank you.

#185

On my statement view they are listed under “Other”. When downloading the flat file and put into my spreadsheet, they are listed as “Fee Adjustment - Item Fee Adjustment - FBA Pick & pack Fee”.

I had a case open regarding the fees, but was just told it was being investigated, and that I’d be contacted with the outcome. If I remember correctly, I had an email stating that I had been refunded (need to double check on that, though). But the case log was never updated.

#186

Definitely no fee adjustments in my list.

Were they linked back to the correct order number?

#187

Yes, but it’s not all of them, only a fairly small fraction of the total. I’ve just looked at the transactions since last disbursement to present, and there are more.

However, I’ve noticed they quote different case logs I’ve had, where one of them had Amazon think my question about the incorrect fees to be a request for remeasurement on several SKUs. So I’m wondering if I am just being reimbursed for the incorrect fees I’ve been charged on those SKUs, they also include orders that had the incorrect fees at the start of March, though.

I’ve also checked my emails and I didn’t get anything about the refunds. I think it’s most likely these are reimbursement fees for incorrect measurements. Sorry for the incorrect information.

#188

No problem, thank you for replying and letting us know. It appears everyone is still waiting then.

#189

Hello all!

I did not get any confirmation of the timeline from our teams.

Once I have any more details, I will let you know.

Regards,
Maja

#190

Did you by any chance raise a case giving these order numbers as examples of ones that have been overcharged? I raised a case giving an example and that order number has been reimbursed…but all the other orders have not been reimbursed yet.

#191

Yes, in one of my cases, I gave several SKUs as examples. They have reimbursed me for those ones only, and that is just for the incorrect fees on the 1st of March.

#192

Hi all!

The tech issue has been solved and fees are charged correctly as of March 1st. Our team is identifying impacted sellers and will inform them on the reimbursement process once they have all information. No action from sellers are required - the reimbursement will be done automatically.

Maja

#193

many of my items are still showing fees as standard when they should be fba small&light fees
all are size 1cm x 10cm x 6cm and all under 100g and £9.99 in price
B0BXJMHDV7
B0BXJMLZB2
B0BXJFCMTZ
B0B8VV98QV
B0B8VQY98K
B0BTB4NDXM
B0BT5XSLCQ
B0BT5SCG7M
B0B8TBHF11
B0B8TJGNKC
B0B8T8XPH6
B0BF5KQYL9
B0B8W2FPCM
B0B8W445X5
B0BM2P7JSL
B0BM2DRHVQ
B0BLZWSK3R

#195

What fee are you being charged ? As the glitch was fixed for all of us

#196

£1.71 FBA ( should be 86p ) not sure if that’s what I will be charged but it is what the estimate still says

#197

have you tried dis-enrolling and re-enrolling them ?

in your inventory ? (as FBA fee, not inc referral ?)

#198

tried with one 30 minutes ago and that has fixed it … going to be a pain to do all of them though

#199

do them in bulk by adding the skus to the table here -

https://sellercentral.amazon.co.uk/uno/interface/feeds

#200

Hi Maja,

Still not received anything on this with no official update from Amazon on the case. Can you please see if there has been any update on timescales?

#201

Still no reimbursements or word from Amazon. This is starting to drag on a bit now.

#202

@Maja_Amazon

Agreed - will be writing to the MD at the end of the week if there is no resolution/ update