@Maja_Amazon . I created a case (ID 8467719812) regarding this issue and I have just received a reply stating that I am required to provide information before they can act. Shown below is part of the message I just received.
Please respond to this message with some additional information so I can address your concerns:
- The order ID which associated with Small & Light program fee.
- ASINs for which you were charged incorrectly
- Impacted marketplace where you being charged incorrectly for small and light program.
I request you take this extra step and provide with all the information needed so that I can ensure you get the correct resolution for your query.
Once I receive this information, I will be happy to continue researching this matter.
I appreciate your understanding on our process and policies.
This is exactly what I was worried about. I do not have the time to nor should I be expected to be providing order ID’s/ASIN’s/FNSKU’s for hundreds of orders for various products that Amazon have incorrectly charged me for.
Can you please confirm that I do not have to do this and that I’m ok to respond to seller support explaining that I will not be providing that information? Thank you.