Incorrect New Small and Light Fees in Manage Inventory


#162

Yeah my homepage is telling me to reduce the price of one of my £3 cards to £1.90 to match my competitor, someone else seems to have dropped to £1.95 (probably to compete with him yesterday cause it was £1.95 then)

No idea how they can sell it that cheap and make a living, especially as they’re a vat registered limited company! It wasn’t exactly a card that cost 40/50p to buy either!

Its not often I’m the dearest on a listing :rofl:


#163

That doesn’t apply to s&l - thank goodness
Fortunately this glitch has been fixed


#164

I’m seeing this not just on small and light but all. Most of my fees for FBA gone from 4 to5 to 6 to 8 on none oversized products…nearly 2£ increase


#165

Hello,

Please can I ask for you assistance with case ID 8469888652

7x Lines being charged domestic 1.76 instead of correct S&L fee

Many thanks!


#166

Good morning all!

Our teams are working on quantifying the impact and creating the disbursement process.

For this moment I do not have more details but once I receive any, I will let you know in this thread.

Once again, thank you for you patience and understanding.

Maja


#167

Hello Bowers_Bargains_UK1!

Yesterday’s issue was affecting only Small and Light.

Did you have a chance to check the table with updated fees that took effect starting on 1st of March? You can find it here: https://sellercentral.amazon.co.uk/help/hub/reference/GABBX6GZPA8MSZGW.

Please let me know if you still have any questions.

Maja


#168

Did you see the statement on the new dimensional weights / sizes?


#169

I’ve just noticed an order that was bought last Saturday has been charged £1.71 instead of 65p…is this going to rectified as I really don’t want to rely on SS to fix this as they’ll, more than likely, go off and remeasure the item wrong again


#170

Was it shipped yesterday ?
If so, the fees were applied for orders shipped yesterday, even if purchased days before


#171

It was purchased Saturday and processed on the 1st but I got feedback from the buyer the same day as the processed order however, my buyer is in the Irish Republic so that was rather quick.


#172

Hi Maja, I’m still getting told by Amazon seller support that I need to provide the affected order ID’s, FNSKU’s and ASIN’s. It doesn’t matter how many times I tell them.
Any update would be good as they are going to close the case if I don’t provide them with the information they have asked for.
Thanks


#173

Hi @Noz_1232, we have created another thread for the large/XL envelope issue. Are you still having problems with this?


#174

Hi @GKYD, yes. It’s still not working as it should. Somebody just needs to increase the eligible weight criteria from ≤225g to ≤960g for Large and Extra Large Envelopes in the S&L Programme.


#175

Hello Maja,

They finally answered my case today and gave me an 85p reimbursement for the sample order I gave them. As of yet I haven’t received any reimbursements for any of the orders…I take it that this will happen automatically?

Hello from Amazon Selling Partner Support,

My name is [Removed] and I’d be glad to assist you today.

We understand that you encountered an issue with SKU : [Removed] which resulted in incorrect fees for Order: [Removed].
We can appreciate that this might cause frustration and have a negative impact on your sales. We apologize for any inconvenience caused due to this matter.

We would like to notify you that a reimbursement of £0.85 has been issued in relation to order number [Removed]
The reimbursement id related to this order is [Removed].

If you need any additional assistance, please let us know and we will be more than happy to help. Have a nice day.


#176

Hello Sellers!

I got the confirmation from the team that the reimbursements will be done AUTOMATICALLY to all the sellers who were impacted by the issue.

(I will mark this post as a solution for better visibility but of course it does not mean that we close the conversation here)

Maja


#177

Hi Maya
Do you have a timescale for these refunds as I have not received any yet


#178

Has anyone had anything reimbursed by Amazon yet?


#179

Still nothing here


#180

Nothing here either


#181

Nothing yet would be nice to get an update on the timescale for this.