Hi, i made a simple error,
i was expanding a product on FBA from Spain to Italy, France, Deutchland, and so on…
all being in EURO currency,
but on the bottom i also activated the Sweden country without taking notices its no longer euro, its czech crown, that worths 10 times less than euro.
So instead of sell the products for 22€, where sold for 22 Crowns, (about 2€/unit).
Now i am sold, after one single hour of this mistake, all the units i had on stock, (about 50 from one product and 20 from another) where all sold, they fully drained my account,
i noticed the problem right away, i contact amazon by phone, and from my amazon account, explained in detail the problem and told them to please please plase, i beg them to please cancel all those order before they get shipped.
Average result from most of the persons that gave me support? “we don’t have this capabitlity”.
After a lot of sweat and insist, they told me they escalated the problem to another department to fix this, but after 24h, no one updated it, the orders start to ship already and i am losing all my money.
This was a true honest mistake that drained all my account products,
I could not contact the user to beg him to cancel the order becuase you just can contact them after the item is shipped.
I could not cancel the order myself becuase i dont have such option with amazon FBA.
I could not ask for help becuase seems no one can help on such simple thing.
Most of the people who supported me by phone where plain newbies that talked no sense, saying they still can fix it after ship the items, but finally i talked with a person that talked things that make sense, and she told me that not gonna happend, and that they already had more problems like mine and sellers did end up losing all his stock due the exact same problem, they have been opening internal requests so amazon allow them to cancel orders since february, and still they don’t fix this problem.
Amazon is a total dissaster, absolute dissaster, i am done, no one want or can help to simple damn cancel all the orders from Sweden,
What would a big company selling 50 000 units due a mistake? would amazon just tell them so “honor the mistake” ?
for customers, full time phone support,
for sellers, never a good support, always problems and tears.
what would you do? its incredible.