I am posting this regarding an issue I’ve been facing now for more than a month and have got nowhere with Seller Support, apart from their generic emails or them saying things which isn’t a possibility, therefore reaching out to you guys to see if anybody could help.
So, I’ve sent in an ASIN and have labelled the goods with my FNSKU, Amazon have transferred the goods into Unfulfillable Inventory, marked it was defective.
The mistake from my end was, is that I did not cover the existing barcode on the product with my own FNKSU label but had placed it elsewhere on the item, and they have decided to check in all the units with the barcode which is on the product (the barcode is a deleted listing on Amazon)
Now the goods are a Hazmat product which I am fully aware of and SDS has been provided and accepted, however the ASIN that has been checked in, is a deleted ASIN by Amazon and I cannot look this ASIN up for me to add this into my inventory.
The ASIN/FNSKU I did send the goods in for is an active listing on Amazon, however they would not transfer my inventory over to it.
I am trying to recall the goods back over to myself however they are in the unfulfillable category and greyed out, the only option Amazon is giving me is to dispose them. I have also created a removal order with a template file without any errors, but then when I go to the removal order details it shows as cancelled with no explanation.
A total of 4500 units are stuck somewhere in the air worth thousands.
Please help on what I could possibly do or reach out to.