Fora dla sprzedawców
Zaloguj się
Zaloguj się
imgZaloguj się
ForaStrona głównaDyskusje
ForaStrona głównaDyskusje
imgZaloguj się
user profile
Seller_7ZWLKqRfoeZVu

Proof of delivery with the signature of the DHL customer is considered invalid. A-Z is forced to refund successfully.

My order has been successfully delivered. DHL also sent me a signed proof of delivery.

It's hard to imagine that Amazon doesn't endorse delivery documents with customer signatures. The email said that there was insufficient evidence of delivery.

We lost the amount of the product and the order.

I don't know what documents can be used as valid evidence of successful delivery.

Can you help me?

52 wyświetlenia
9 odpowiedzi
Zarządzanie wrażeniami z zakupów
Tagi:Roszczenia od A do Z
00
Odpowiedź
user profile
Seller_7ZWLKqRfoeZVu

Proof of delivery with the signature of the DHL customer is considered invalid. A-Z is forced to refund successfully.

My order has been successfully delivered. DHL also sent me a signed proof of delivery.

It's hard to imagine that Amazon doesn't endorse delivery documents with customer signatures. The email said that there was insufficient evidence of delivery.

We lost the amount of the product and the order.

I don't know what documents can be used as valid evidence of successful delivery.

Can you help me?

Zarządzanie wrażeniami z zakupów
Tagi:Roszczenia od A do Z
00
52 wyświetlenia
9 odpowiedzi
Odpowiedź
9 odpowiedzi
user profile
Spencer_Amazon
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

Hello @Seller_7ZWLKqRfoeZVu,

I am Spencer with Amazon.

Do you have a case ID for me so I can check this for you?

Regards, Spencer

00
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

It's hard to imagine that Amazon doesn't endorse delivery documents

It really isn’t. This seems to be the company line with A-Z claims. Yet wth FBA deliveries there’s no photo, no signature….

20
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

As an example - here's a response to an A-Z claim I just had. I did check Royal Mail - the image matched to the door of their next door neighbour, so fair enough, it wasn't delivered correctly.

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

ODR No Impact, though the refund was from our funds.

So amazon will now refund customers even though we as a seller have 'proved' the order was 'actually received' by the customer.

00
Obserwuj tę dyskusję, aby otrzymywać powiadomienia o nowej aktywności
user profile
Seller_7ZWLKqRfoeZVu

Proof of delivery with the signature of the DHL customer is considered invalid. A-Z is forced to refund successfully.

My order has been successfully delivered. DHL also sent me a signed proof of delivery.

It's hard to imagine that Amazon doesn't endorse delivery documents with customer signatures. The email said that there was insufficient evidence of delivery.

We lost the amount of the product and the order.

I don't know what documents can be used as valid evidence of successful delivery.

Can you help me?

52 wyświetlenia
9 odpowiedzi
Zarządzanie wrażeniami z zakupów
Tagi:Roszczenia od A do Z
00
Odpowiedź
user profile
Seller_7ZWLKqRfoeZVu

Proof of delivery with the signature of the DHL customer is considered invalid. A-Z is forced to refund successfully.

My order has been successfully delivered. DHL also sent me a signed proof of delivery.

It's hard to imagine that Amazon doesn't endorse delivery documents with customer signatures. The email said that there was insufficient evidence of delivery.

We lost the amount of the product and the order.

I don't know what documents can be used as valid evidence of successful delivery.

Can you help me?

Zarządzanie wrażeniami z zakupów
Tagi:Roszczenia od A do Z
00
52 wyświetlenia
9 odpowiedzi
Odpowiedź
user profile

Proof of delivery with the signature of the DHL customer is considered invalid. A-Z is forced to refund successfully.

autorstwa Seller_7ZWLKqRfoeZVu

My order has been successfully delivered. DHL also sent me a signed proof of delivery.

It's hard to imagine that Amazon doesn't endorse delivery documents with customer signatures. The email said that there was insufficient evidence of delivery.

We lost the amount of the product and the order.

I don't know what documents can be used as valid evidence of successful delivery.

Can you help me?

Zarządzanie wrażeniami z zakupów
Tagi:Roszczenia od A do Z
00
52 wyświetlenia
9 odpowiedzi
Odpowiedź
9 odpowiedzi
9 odpowiedzi
Szybkie filtry
Sortuj według
user profile
Spencer_Amazon
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

Hello @Seller_7ZWLKqRfoeZVu,

I am Spencer with Amazon.

Do you have a case ID for me so I can check this for you?

Regards, Spencer

00
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

It's hard to imagine that Amazon doesn't endorse delivery documents

It really isn’t. This seems to be the company line with A-Z claims. Yet wth FBA deliveries there’s no photo, no signature….

20
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

As an example - here's a response to an A-Z claim I just had. I did check Royal Mail - the image matched to the door of their next door neighbour, so fair enough, it wasn't delivered correctly.

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

ODR No Impact, though the refund was from our funds.

So amazon will now refund customers even though we as a seller have 'proved' the order was 'actually received' by the customer.

00
Obserwuj tę dyskusję, aby otrzymywać powiadomienia o nowej aktywności
user profile
Spencer_Amazon
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

Hello @Seller_7ZWLKqRfoeZVu,

I am Spencer with Amazon.

Do you have a case ID for me so I can check this for you?

Regards, Spencer

00
user profile
Spencer_Amazon
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

Hello @Seller_7ZWLKqRfoeZVu,

I am Spencer with Amazon.

Do you have a case ID for me so I can check this for you?

Regards, Spencer

00
Odpowiedź
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

It's hard to imagine that Amazon doesn't endorse delivery documents

It really isn’t. This seems to be the company line with A-Z claims. Yet wth FBA deliveries there’s no photo, no signature….

20
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

It's hard to imagine that Amazon doesn't endorse delivery documents

It really isn’t. This seems to be the company line with A-Z claims. Yet wth FBA deliveries there’s no photo, no signature….

20
Odpowiedź
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

As an example - here's a response to an A-Z claim I just had. I did check Royal Mail - the image matched to the door of their next door neighbour, so fair enough, it wasn't delivered correctly.

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

ODR No Impact, though the refund was from our funds.

So amazon will now refund customers even though we as a seller have 'proved' the order was 'actually received' by the customer.

00
user profile
Seller_ZJhFeE3tNKzfh
W odpowiedzi na: wpis użytkownika Seller_7ZWLKqRfoeZVu

As an example - here's a response to an A-Z claim I just had. I did check Royal Mail - the image matched to the door of their next door neighbour, so fair enough, it wasn't delivered correctly.

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

ODR No Impact, though the refund was from our funds.

So amazon will now refund customers even though we as a seller have 'proved' the order was 'actually received' by the customer.

00
Odpowiedź
Obserwuj tę dyskusję, aby otrzymywać powiadomienia o nowej aktywności