We received a fake 2-star review. Some aspects point out this could be a competitor trying to damage us:

- Profile is brand new with month old reviews. All products reviewed by the customer are newly launched products except ours

- Profile is non-prime with the free shipping promotion

- Customer never responded to any of our messages where we offer assistance to fix the issue

- Customer claims that the product is “slow”, a fake claim considering it's the fastest on the market for its kind

- Besides the 2* review given, customer didn’t apply for a refund, return or replacement

We have sent evidence of this abuse to all the normal escalation emails and even though this clearly violates Amazon's Anti-Manipulation Policy for Customer Reviews, Amazon continues to allow this fraud to persist.

We have tried so far: the Report Button on the review, we have emailed community help team, we have created seller central cases.

Case ID related to this issue: 17593355871

Can someone please help?? thoughts / suggestions? @Joey_Amazon @SEAmod

Thank you