Feature Offer Eligibility / Buy Box is 0%
Hello all,
My Buy Box / Feature offer eligibility is at 0% and all of my listings do not have the buybox
I own my own brand, there are no other sellers for it.
Performance metrics are all perfect (100% positive feedback, 0% ODR, 0 negative feedback, 0 charge backs, 0 violations, 0 late shipments, etc)
My sales have basically gone to 0 since it happened
My account health is perfect (204)
Asking for some help here, i have tried just about everything i can think of and nothing resolves it, i still do not have the buybox
Any help would be so appreciated.
Thank you
Feature Offer Eligibility / Buy Box is 0%
Hello all,
My Buy Box / Feature offer eligibility is at 0% and all of my listings do not have the buybox
I own my own brand, there are no other sellers for it.
Performance metrics are all perfect (100% positive feedback, 0% ODR, 0 negative feedback, 0 charge backs, 0 violations, 0 late shipments, etc)
My sales have basically gone to 0 since it happened
My account health is perfect (204)
Asking for some help here, i have tried just about everything i can think of and nothing resolves it, i still do not have the buybox
Any help would be so appreciated.
Thank you
18 odpowiedzi
Seller_yazeEJvQwgRLb
@Nano_Amazon@Stevie_Amazon Can you help me with this?
Seller_5HWPhkqmyqcqt
same issue here! thought was only one
Seller_GWHy9k0aSc5D1
We have the same issue. Something is wrong.
1,000 Health Score. 96% on-time delivery. Thousands of orders a day - and we can't even get a response.
Seller_yazeEJvQwgRLb
@Manny_Amazon
@Danny_Amazon
@Josh_Amazon
@Troy_Amazon
@Ricardo_Amazon
Could i get some help with this? it's been over a week now since I lost the buybox and my sales have absolutely tanked. Please help
Seller_VVz8fbme6ICY1
I have the same issue! Our account is health, 0% ODR, 0% Late shipment rate, 100% valid tracking and on-time deliver rate.
2 months ago. I lost the buybox. After someone help me in this forum, I get buybox back. Few days ago, no sales anymore and I just find out the buybox is suddenly gone again.
Could anyone can help me with this again?
Thanks
Josh_Amazon
Hi @Seller_yazeEJvQwgRLb,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with the Featured Offer on your account. In this case, I have reviewed your account and I can see that your recent case ID 16603428901 is still open, and our team has escalated with our internal team to provide further support, hence, you should receive an update soon.
At this moment, since the case is open and is being handled by another team, I am unable to take further actions yet, so please wait until the case has been resolved, and if you still need support at the point, you can let me know so I can look further.
Kind regards,
-Josh
Seller_S9GHoSdpBtbtq
Does this sound like you? If so , please tell your story there because this has happened to many times to too many of us.
https://sellercentral.amazon.com/seller-forums/discussions/t/34c9f05c-8ab3-4ccd-9848-1b8021bcc690
