FBM Hazmat Returnless Refunds
Hi all,
First, to be sure, I'm talking about merchandise fulfilled by the merchant and not FBA.
Starting in October 2023, we've had returnless refunds automatically authorized by Amazon for orders containing items identified by Amazon as hazmats. In the spirit of our don't fight it policy with Amazon, we remove these ASINs immediately.
Again, to be sure, these are items that are not considered hazmats for anybody but Amazon. We even have examples of ASINs of products with the same CAS number (olfactory art materials, perfume oils and natural extracts such as essential oils, if you know you know) that have inconsistent hazmat status (based on Seller Central's hazmat ASIN lookup tool): some are considered hazmats, some are not.
We have opened a couple of tickets to find out a way to know which FBM ASINs are elligible for hazmat returnless refunds, the last one being #14860071511. So far, we've only talked to agents that seem to have no clue as to what they are talking about. As they are certainly not passing the Turing test to me, they may just be hallucinating LLMs for all I know.
We need a way to reliably know which ASIN in our FBM inventory is elligible for returnless refund so we can proactively stop selling them on Amazon.
To anyone having gone through the same situation: how do you deal with that?
Thanks.
FBM Hazmat Returnless Refunds
Hi all,
First, to be sure, I'm talking about merchandise fulfilled by the merchant and not FBA.
Starting in October 2023, we've had returnless refunds automatically authorized by Amazon for orders containing items identified by Amazon as hazmats. In the spirit of our don't fight it policy with Amazon, we remove these ASINs immediately.
Again, to be sure, these are items that are not considered hazmats for anybody but Amazon. We even have examples of ASINs of products with the same CAS number (olfactory art materials, perfume oils and natural extracts such as essential oils, if you know you know) that have inconsistent hazmat status (based on Seller Central's hazmat ASIN lookup tool): some are considered hazmats, some are not.
We have opened a couple of tickets to find out a way to know which FBM ASINs are elligible for hazmat returnless refunds, the last one being #14860071511. So far, we've only talked to agents that seem to have no clue as to what they are talking about. As they are certainly not passing the Turing test to me, they may just be hallucinating LLMs for all I know.
We need a way to reliably know which ASIN in our FBM inventory is elligible for returnless refund so we can proactively stop selling them on Amazon.
To anyone having gone through the same situation: how do you deal with that?
Thanks.
3 odpowiedzi
Bryce_Amazon
Good afternoon @Seller_895Dcky8KcRJj,
Thank you for raising this issue here, and for including all of the relevant details in your original post. I have reviewed the Seller Support case number you provided, and reached out to an internal team for additional review. If they are able to assist, they will reach out to you directly in 1-2 business days, or they will relay the information to me directly to share with you. Thanks for your patience!
- Bryce
Seller_LBb11mvqoNN7Y
"don't fight it policy with Amazon" is true, that's what I'm doing now. It's a complete waste of time to argue things with amazon, if anything happened to me I will just eat it and write it as business expenses. The amazon culture is just not favoring sellers, I'm building my own website and brand and hope I can live without Amazon soon.
