2-star rating with no review from non buyer
16546943301 Case ID
I need assistance. Someone left a 2-star rating on my product and never made a purchase. It was selling fine but now its not because its the only rating i have on this product. so my average rating is showing up as 2 stars. Now no one is buying. What can i do? This seems completely unfair that a random person can rate my product that is only being sold on Amazon. It seems that anyone can just feel free to sabotage a listing by these standards.
2-star rating with no review from non buyer
16546943301 Case ID
I need assistance. Someone left a 2-star rating on my product and never made a purchase. It was selling fine but now its not because its the only rating i have on this product. so my average rating is showing up as 2 stars. Now no one is buying. What can i do? This seems completely unfair that a random person can rate my product that is only being sold on Amazon. It seems that anyone can just feel free to sabotage a listing by these standards.
4 odpowiedzi
Seller_AevYmOVtgtKV2
Does the review say "verified purchase"?
Josh_Amazon
Hello @Seller_66vBGwanuKBNX,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this negative customer review on your ASIN. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
