Amazon Feedback Removal
Dear Amazon Support Team,
I am writing to formally request the removal of a one-star feedback left by a customer due to a delivery issue beyond our control.
The customer claimed they did not receive the package and left negative feedback. However, the latest tracking information confirms that the package was successfully delivered (screenshot attached). We also provided the customer with proof of delivery. Despite this, they continued to insist that they had not received it. To ensure customer satisfaction, we proactively issued a full refund.
It is important to note that the feedback left by the customer does not reflect our service but rather a logistics issue. Since order fulfillment and delivery fall under the responsibility of the carrier, we believe this feedback is unfairly impacting our seller rating. As per Amazon’s policy, feedback related solely to shipping issues should be eligible for removal.
We kindly request your assistance in reviewing this case and removing the feedback accordingly. Thank you for your time and support.
case ID: 10765026012
Order ID: 408-1476540-3141134
Comments: Non ho ricevuto il pacco
@Maja_Amazon @Sarah_Amzn @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon
Amazon Feedback Removal
Dear Amazon Support Team,
I am writing to formally request the removal of a one-star feedback left by a customer due to a delivery issue beyond our control.
The customer claimed they did not receive the package and left negative feedback. However, the latest tracking information confirms that the package was successfully delivered (screenshot attached). We also provided the customer with proof of delivery. Despite this, they continued to insist that they had not received it. To ensure customer satisfaction, we proactively issued a full refund.
It is important to note that the feedback left by the customer does not reflect our service but rather a logistics issue. Since order fulfillment and delivery fall under the responsibility of the carrier, we believe this feedback is unfairly impacting our seller rating. As per Amazon’s policy, feedback related solely to shipping issues should be eligible for removal.
We kindly request your assistance in reviewing this case and removing the feedback accordingly. Thank you for your time and support.
case ID: 10765026012
Order ID: 408-1476540-3141134
Comments: Non ho ricevuto il pacco
@Maja_Amazon @Sarah_Amzn @Spencer_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Simon_Amazon
3 odpowiedzi
Seller_hOZNPw7G8FIjl
You are not talking to Amazon Seller Support on here, this is just the sellers' forum. The moderators will not remove the feedback.
You need to contact Amazon Seller Support directly using the Help link at the top.
Seller_QuM1AZgzfU9x4
Not sure which Amazon policy you are referring to, but feedback solely about shipping isn't eligible for removal.
If it was FBA or you used Buy Shipping then it could be struck-through, not removed.
Sarah_Amzn
Hello @Seller_Ph6IZRwzgU6bq
This is Sarah with Amazon.
I see that you have already created a thread regarding this topic.
Please create only one thread per question. Creating duplicate threads can create confusion and disruption in the Forums and is against the Forums Guidelines.
I will be closing this thread as a duplicate of Removal of a one-star feedback
Kind regards,
Sarah.
