Keep getting negative reviews from amazon.ca where I don't sell
This is very frustrating and ridiculous. How can a brand owner, like myself, keep getting negative reviews from a marketplace where I don't sell my product? This is hurting my business very badly.
I'm selling in the U.S market, and keep getting reviews (mostly negative ones) from amazon.ca, possibly due to the seller who sells my products on behalf of my brand/product on Amazon.ca doesn't do a good job to keep their customers happy.
I have contacted Seller Support and they mentioned "Please be informed that Global Reviews Sharing is enabled for all protected brands enrolled into Amazon Brand Registry and it cannot be disabled for individual brands or products.", and Seller Support team doesn't own this feature, instead, the Community Help team owns this feature and I was told to send an email to them (they don't accept calls). But I have sent a few emails to the Community Help team, never heard back.
Anybody has the same issue?
Please help! @Danny_Amazon@Veronica_Amazon @Danika_Amazon @Bryce_Amazon @SEAmod @Tatiana_Amazon @Jameson_Amazon
Keep getting negative reviews from amazon.ca where I don't sell
This is very frustrating and ridiculous. How can a brand owner, like myself, keep getting negative reviews from a marketplace where I don't sell my product? This is hurting my business very badly.
I'm selling in the U.S market, and keep getting reviews (mostly negative ones) from amazon.ca, possibly due to the seller who sells my products on behalf of my brand/product on Amazon.ca doesn't do a good job to keep their customers happy.
I have contacted Seller Support and they mentioned "Please be informed that Global Reviews Sharing is enabled for all protected brands enrolled into Amazon Brand Registry and it cannot be disabled for individual brands or products.", and Seller Support team doesn't own this feature, instead, the Community Help team owns this feature and I was told to send an email to them (they don't accept calls). But I have sent a few emails to the Community Help team, never heard back.
Anybody has the same issue?
Please help! @Danny_Amazon@Veronica_Amazon @Danika_Amazon @Bryce_Amazon @SEAmod @Tatiana_Amazon @Jameson_Amazon
9 odpowiedzi
Seller_9z7K85RzAOGC9
Have you reached out to your seller in Canada to see what the issue is and talked about ways to maybe improve the customer experience? If they are unable to represent your products and brand name in a good manner, you may have to pull the plug on them and try to find a high quality seller in the Canadian Market. You have to consider if the hit to your reputation as the brand owner due to another sellers incompetence is worth keeping on.
Joey_Amazon
Hi @Seller_SJAIytQZkTBU5,
Thank you for posting here at the forums and bringing this matter to our attention.
When you have a moment, please share the Case IDs from seller support. I would like to look at the details.
Seller_SJAIytQZkTBU5
I urgently need help on this issue!!!@Danny_Amazon @Veronica_Amazon @Danika_Amazon @Bryce_Amazon @SEAmod @Tatiana_Amazon @Jameson_Amazon
