Hello,

Today morning, i received an email saying that i have to submit my identity verification in seller central. I clicked on the link and it took me to the page where i submitted my new passport details with the photo copy. After three hours, i got this email below. When i logged in again into the seller central, i dont see any verification link. I contacted support and they dont see as well.

At the time of registration, my passport is active and valid. But now i got a new passport and after entering the details. i got this email.

May i please know what needs to be done ? Please help me

Hello,

We have reviewed the documents that you provided, but we were unable to verify your identity based on the submitted documents.

As a result, your account will remain inactive.

Why is this happening?

The document that you provided as a proof of identity is not acceptable for the following reason:

The number that you entered in Seller Central when you registered your account does not match the passport number. Update the number in Seller Central to match the passport number.

To learn more about our requirements, go to "Global seller identity verification":

https://sellercentral.amazon.com/gp/help/external/QRP483PDN88Q3M9

How do I resolve this situation?

Within 10 days of receiving this email notification, upload a scanned copy or photo of all the required documents listed on the "Identity Verification" page.

Make sure that the information that you entered in Seller Central matches the information in the documents.

To submit the required documents or update your information, sign in to Seller Central, navigate to the "Identity Verification" page, and follow the on-screen instructions:

https://sellercentral.amazon.com

Do not respond to this email with the required documents in attachment. For security reasons, we accept only documents that were uploaded to the "Identity Verification" section in Seller Central.

What happens if I do not upload the required documents?

If you do not provide the required information within 10 days of receiving this email notification, disbursements for your Amazon selling account may be put on hold or your account might be deactivated.

We're here to help

If you have any further questions about our policies or requirements, contact Selling Partner Support:

https://sellercentral.amazon.com/cu/contact-us

The Seller Identity Verification team

Thank you for selling with Amazon,