Shipment stuck in transit for 4 1/2 months: FBA17JRQ5TD0
This is regarding a shipment that has been stalled ‘in transit’ for nearly 4 1/2 months! This is completely unacceptable. Inventory cost me money, and Amazon holding it up with it’s level of technology is dumbfounding. I have also seen other sellers in the SC Forum with a similar complaint. Many of them in the fall period of last year. I have made several attempts to begin an investigation, and each time I’ve been informed by the system that not enough time has elapsed for this to happen!90 days is your standard waiting. Which, of course is well exceeded by now. THIS INVESTIGATION NEEDS TO BE ESCALATE!
Here is the shipping number: FBA17JRQ5TD0
Shipment stuck in transit for 4 1/2 months: FBA17JRQ5TD0
This is regarding a shipment that has been stalled ‘in transit’ for nearly 4 1/2 months! This is completely unacceptable. Inventory cost me money, and Amazon holding it up with it’s level of technology is dumbfounding. I have also seen other sellers in the SC Forum with a similar complaint. Many of them in the fall period of last year. I have made several attempts to begin an investigation, and each time I’ve been informed by the system that not enough time has elapsed for this to happen!90 days is your standard waiting. Which, of course is well exceeded by now. THIS INVESTIGATION NEEDS TO BE ESCALATE!
Here is the shipping number: FBA17JRQ5TD0
10 odpowiedzi
Seller_anAxf4eFkGEBO
Just off another call from Seller Central. At least, this time the call was not dropped.
As usual the call was a poor quality due to the overseas call center. I requested a US call center but they had no control over that.
I was given the standard reply that the system has added more time in order for an investigation to begin! Unbelievable! I
requested to speak with a manager. I was told they could do nothing. I said to have them speak with me anyway. They they said it’ll take up to four hours for them to call me back!
Amazon gets to sit on my money with lost inventory without giving me any recourse, except some loop within their system that gives no satisfaction. Anyone that ever read the book ‘Catch 22’?
If I could afford the seller central concierge service, maybe this would go better… but they’re overhead for me is already reaching a cost productive limit.
KJ_Amazon
Hello @Seller_anAxf4eFkGEBO
Thank you for checking in about that delayed shipment.
I understand that it is frustrating to wait for a shipment to become eligible for investigation, especially if that date is pushed back.
I do not have any available escalation steps at this time. Please note that we do see that this is an issue that has been raised by several sellers, and we are sharing it with our partner team for review. Please check back if you are continuing to see the reconciliation date be delayed.
KJ_Amazon
KJ_Amazon
Hello @Seller_anAxf4eFkGEBO. I reached out to our partner team and they were able to review the investigation of FBA17JRQ5TD0.
I am happy to let you know that they completed the investigation and will be issuing a reimbursement within the next two disbursement cycles. I am sorry for the delay in clearing this up, and please let me know if you do not see that reimbursement.
KJ_Amazon
