No response for two step verification recovery
Hello, I am having issue with two-step verification account recovery. I logged out my Authenticator account and l didn’t do the backup. Now there’s no more OTP for Amazon. I have gone through the recovery process and have submitted the government ID. Amazon has not responded to me. I have been trying this for two weeks. I have submitted it multiple times with no response. Any help would be greatly appreciated, thank you!
All I want to do is disable two- step verification. I have gone through the necessary steps and have submitted the documentation. Amazon states I will receive a response within 24-48 hours but they never give me any kinda of correspondence.
No response for two step verification recovery
Hello, I am having issue with two-step verification account recovery. I logged out my Authenticator account and l didn’t do the backup. Now there’s no more OTP for Amazon. I have gone through the recovery process and have submitted the government ID. Amazon has not responded to me. I have been trying this for two weeks. I have submitted it multiple times with no response. Any help would be greatly appreciated, thank you!
All I want to do is disable two- step verification. I have gone through the necessary steps and have submitted the documentation. Amazon states I will receive a response within 24-48 hours but they never give me any kinda of correspondence.
1 odpowiedź
Micah_Amazon
Hello @Seller_w7P7PbcTNgbi8,
Thank you for reaching out. My apologies on the frustration. Could you please try these following steps?
- Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.
- Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.
- Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.
- To reset your Two-Step Verification follow the steps here.
- Clear your browser cookies and cache or try logging in with a different browser or device.
- Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
- Log on to Seller Centralusing your new email and password combination.
If these steps do not resolve the sign-in issue, it is likely that your email and password combination is not associated with an active Seller Central account. If you did not deactivate your account, Contact Us.
If you continue to run into issues after following all the steps above and using the Contact Us option, please provide the case ID you have opened with Seller Support for further troubleshooting.
Cheers,
Micah
