Account Is at Risk of deactivation
Hello,
My account is at risk of deactivation. The story goes that previously I had another amazon seller account it wan't going the best but that one got deactivated and whenever I tried to reactivate it and click on the 'reactivate' button it wouldn't give me the option to change my business legal entity which is the main reason of deactivation. I tried several times to contact an agent but nothing worked so I just left it and thought maybe they might just shut down the account themselves. this was a few months back. Fast forward to now I created another account thinking nothing of it this time I took it a bit more serious and legally registered my business in the UK and USA. All was going well and I was hitting good sales and a couple of days before I got an email saying my account has been deactivated because of the other previous account. They've asked me to deactivate that previous account so I can reactivate this one. If It isn't giving me the option to reactivate my other account then I can't reactivate this one. I have tried many times to contact an agent but nothings working could someone please help me.
Account Is at Risk of deactivation
Hello,
My account is at risk of deactivation. The story goes that previously I had another amazon seller account it wan't going the best but that one got deactivated and whenever I tried to reactivate it and click on the 'reactivate' button it wouldn't give me the option to change my business legal entity which is the main reason of deactivation. I tried several times to contact an agent but nothing worked so I just left it and thought maybe they might just shut down the account themselves. this was a few months back. Fast forward to now I created another account thinking nothing of it this time I took it a bit more serious and legally registered my business in the UK and USA. All was going well and I was hitting good sales and a couple of days before I got an email saying my account has been deactivated because of the other previous account. They've asked me to deactivate that previous account so I can reactivate this one. If It isn't giving me the option to reactivate my other account then I can't reactivate this one. I have tried many times to contact an agent but nothings working could someone please help me.
8 odpowiedzi
Seller_RlZVPg3d6ZUGP
You will need to reactivate the first one and change it to your business then close the newest one.
On the old account you need to contact support and ask them to open the option to change your legal entity and go from there
Seller_yk3kzHpjMMa4B
Hello @Seller_PPwQ08bF6QcgP,
I am Mary from Amazon, here to assist you.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In order to reactivate your current account you need to first reactivate the other account by following the instructions in the Performance Notification that you received for that account.
If you need any help or support for reactivation of the other account you are requested to contact Account Health Support for the guidance by clicking on the "Call me now" button with in your account health.
You can also view this video for further help.
To understand and learn more about the policies, please visit Selling Policies and Seller Code of Conduct
If you need any further assistance, you can post here, as we always here to help you.
Regards,
Mary
