Tracking number for replacement item
USPS returned a package saying the customer Moved, Left no Address. I confirmed with customer that it is his address. We shipped again to the same address. We printed a new shipping label with a new USPS tracking number. My question is...
Do we edit the original tracking number on the order, or just ignore it.
Tracking number for replacement item
USPS returned a package saying the customer Moved, Left no Address. I confirmed with customer that it is his address. We shipped again to the same address. We printed a new shipping label with a new USPS tracking number. My question is...
Do we edit the original tracking number on the order, or just ignore it.
1 odpowiedź
Dominic_Amazon
Hi @Seller_5g0coG892H0rR,
Dominic from Amazon here, I would ensure the tracking number is correct as Valid Tracking Rate is important.
Valid tracking rate (VTR) measures how often you use valid tracking information for your packages. VTR measures the percentage of seller-fulfilled packages that have a valid tracking ID. Amazon customers depend on tracking ID to find out where their orders are and when they can expect to receive them. VTR is a performance metric that reflects those expectations.
Best,
Dominic
