Listing shows "active and buyable" , but isn't.
Listing shows "active and buyable" However, when it is searched it doesn't show up and when I click on the listing in "Manage Inventory" it has no price, no shipping, and the bullet points are not bulleted. I received an email several hours ago that "Your item may become available for purchase within minutes, but it may take up to 15 minutes to appear in your inventory." It's not active and it's not buyable. This happened yesterday and I tried to get resolution from Seller Support, but all I got was long emails with lots of flowing sentences that said nothing. I am new to Amazon and should have read these forums before enrolling and paying $39.99 yesterday. This has been two days of frustration and my product is still not live. I've sold on another site (with four letters in lower case) for years and have never had this level of frustration or inaction to resolve problems. Should I just ask for my credit card to be credited the $39.99 for service undelivered or will this get better? Crazy.
Listing shows "active and buyable" , but isn't.
Listing shows "active and buyable" However, when it is searched it doesn't show up and when I click on the listing in "Manage Inventory" it has no price, no shipping, and the bullet points are not bulleted. I received an email several hours ago that "Your item may become available for purchase within minutes, but it may take up to 15 minutes to appear in your inventory." It's not active and it's not buyable. This happened yesterday and I tried to get resolution from Seller Support, but all I got was long emails with lots of flowing sentences that said nothing. I am new to Amazon and should have read these forums before enrolling and paying $39.99 yesterday. This has been two days of frustration and my product is still not live. I've sold on another site (with four letters in lower case) for years and have never had this level of frustration or inaction to resolve problems. Should I just ask for my credit card to be credited the $39.99 for service undelivered or will this get better? Crazy.
2 odpowiedzi
Danny_Amazon
Hello @Seller_6Mj9VoKN3HQuO- and welcome to the seller forums! Thanks for this post, Danny from Amazon here to help if I can.
It is true that at times listings can take up to 24 hours to appear live on the website after uploading from a seller account. Can you confirm if you are still experiencing any issues with the searchability or detail page specifics (like price and bullet points) for the ASINs in question?
In the meantime, I'd recommend checking out this page focused on troubleshooting searchability issues!
Thanks in advance,
Danny
Seller_aVy1rsgextS1r
This is happening to me now, any luck?
