New spin on AtoZ
Well i woke up to a AtoZ for postage costs. I looked into it and found it relates to a order in sept, i believe first week or so into the new delaying payment system.
The refund was done BY Amazon under Firstscan and THEY took the return cost off as it was a change of mind return.
Roll on to today and i lost the AtoZ. I was shocked as it was all AMAZON. i appeal explained the customer had return it under a chargable return and you took it off under firstscan refund.
I LOST! there reasoning is - Why was my appeal denied?
We have reviewed all available information and determined the merchandise for the order was correctly returned and you have received the return. The ROYAL MAIL tracking number is QY418014434GB. Because you did not refund the order within two business days, the claim amount has been debited from your seller account.
They are technically true as it seems under the new system IF before the 8 day holding date, all my refunds for them order are matching the release date EVEN tho it was processed/started on 27th September.
01/10/2024 Released Order Payment 203-6486034-0517126 2 x Grey Brick Stone Effect Plastic Gard...
01/10/2024 Released Refund 203-6486034-0517126 2 x Grey Brick Stone Effect Plastic Gard...
Clearly this is a automation issue that they over looked . Hopefully by posting it on here someone big might have the power to get them to look into this issue.
So right now if someone buys a item, returns it within 3 days under firstscan refund i WILL automatically lose the AtoZ even if im in the right.
New spin on AtoZ
Well i woke up to a AtoZ for postage costs. I looked into it and found it relates to a order in sept, i believe first week or so into the new delaying payment system.
The refund was done BY Amazon under Firstscan and THEY took the return cost off as it was a change of mind return.
Roll on to today and i lost the AtoZ. I was shocked as it was all AMAZON. i appeal explained the customer had return it under a chargable return and you took it off under firstscan refund.
I LOST! there reasoning is - Why was my appeal denied?
We have reviewed all available information and determined the merchandise for the order was correctly returned and you have received the return. The ROYAL MAIL tracking number is QY418014434GB. Because you did not refund the order within two business days, the claim amount has been debited from your seller account.
They are technically true as it seems under the new system IF before the 8 day holding date, all my refunds for them order are matching the release date EVEN tho it was processed/started on 27th September.
01/10/2024 Released Order Payment 203-6486034-0517126 2 x Grey Brick Stone Effect Plastic Gard...
01/10/2024 Released Refund 203-6486034-0517126 2 x Grey Brick Stone Effect Plastic Gard...
Clearly this is a automation issue that they over looked . Hopefully by posting it on here someone big might have the power to get them to look into this issue.
So right now if someone buys a item, returns it within 3 days under firstscan refund i WILL automatically lose the AtoZ even if im in the right.
8 odpowiedzi
Seller_ZQyopdiwkUHOZ
Seems like a bot resolved situation. It's read keywords that it's misinterpreted.
Appeal again but follow only the exact events of the timeline. e.g
The return was opened on x. The return received a carrier scan on y, resulting in a refund of amount z on date y. The refund was given on time and as such the A-to-z claim should not have been granted.
If the appeal is successful but Amazon don't return the label fee to you, you'll need to open a case with seller support for that as a separate issue, but make sure not to use the kind of keywords that will get them to think you're talking about an a-to-z claim, as then they'll treat it the way the bots do.
Roberto_Amazon
Hello! @Seller_TX7yhVegrfOrA
This is Roberto. Thank you for bringing this matter into our attention, I am currently sending an appeal to our A-Z claims team.
Once I have an update, I will contact you back here.
Regards,
Roberto_Amazon
@Seller_TX7yhVegrfOrA Hello! I hope you had a good weekend, this claim is still under review.
Once I have a decision, I will contact you on this same thread.
Roberto_Amazon
@Seller_TX7yhVegrfOrA Hello there! I am glad to report that the appeal I sent on your behalf has been accepted, the claim has been reversed.
You will receive a credit for the sales proceeds and the ODR removed within 48 hours.
Have a great weekend.
Roberto
