Concern Regarding Buyer Review and Behavior
Dear Amazon Support,
I hope this message finds you well. I am writing to bring to your attention a concerning issue involving a recent buyer review and their subsequent behavior.
We recently received a 1-star review from a buyer who expressed difficulty opening the lid of our product. Upon reaching out to offer assistance and to clarify that the product does not require opening the lid to function, we extended the offer of either a replacement or a refund for their convenience.
Following this, the buyer initiated a refund process and then subsequently requested a replacement. Upon further investigation into the buyer's profile on Amazon.com, we discovered that this individual has left multiple 1-star reviews on various products from different sellers on the same day. This pattern indicates potential misuse of the review system and raises concerns about the buyer's intentions.
We believe that such behavior undermines the integrity of the review system and can adversely impact sellers, particularly new sellers like ourselves. It is crucial to protect sellers from potential abuse and unfair practices.
We urge Amazon to take appropriate measures to address these types of issues and to protect sellers from malicious or fraudulent behavior, which can have a significant impact on our business and the broader marketplace.
Thank you for your attention to this matter. We look forward to your support and guidance on how to address and prevent such occurrences in the future.
Best regards,
Concern Regarding Buyer Review and Behavior
Dear Amazon Support,
I hope this message finds you well. I am writing to bring to your attention a concerning issue involving a recent buyer review and their subsequent behavior.
We recently received a 1-star review from a buyer who expressed difficulty opening the lid of our product. Upon reaching out to offer assistance and to clarify that the product does not require opening the lid to function, we extended the offer of either a replacement or a refund for their convenience.
Following this, the buyer initiated a refund process and then subsequently requested a replacement. Upon further investigation into the buyer's profile on Amazon.com, we discovered that this individual has left multiple 1-star reviews on various products from different sellers on the same day. This pattern indicates potential misuse of the review system and raises concerns about the buyer's intentions.
We believe that such behavior undermines the integrity of the review system and can adversely impact sellers, particularly new sellers like ourselves. It is crucial to protect sellers from potential abuse and unfair practices.
We urge Amazon to take appropriate measures to address these types of issues and to protect sellers from malicious or fraudulent behavior, which can have a significant impact on our business and the broader marketplace.
Thank you for your attention to this matter. We look forward to your support and guidance on how to address and prevent such occurrences in the future.
Best regards,
1 odpowiedź
SEAmod
Hello @Seller_4gAo6ldBHrUhM
Thank you for visiting our seller forums. This is a community established for third party sellers to share their experiences selling on Amazon. We have Community Managers who moderate the forums, however, we are not a substitute for Seller Support which can be reached using the link below.
We understand your concerns around buyer reviews. Amazon's Community Guidelines have specific policies that are meant to protect the authenticity of Customer Reviews, and we ask you to comply with these policies and report any violations you might notice.
To report violations, here's how:
From the product detail page, find the review in question. Click the “Report abuse” link and follow the steps to report the review.
You can also email community-help@amazon.com and report the review there (but know you’re not likely to get a reply from this alias, even if they take action).
Susan
