SSA (Shipping Setting Automation) and Veeqo destroyed my metrics
Hi all, I am having a serious problem with SSA and Veeqo. The problem has 2 sides:
1. When I ship packages using Veeqo, it sometimes pushes the shipping date 1-2 days ahead of the actual ship date.
2. Amazon assigns ship-by dates to orders using SSA-enabled shipping template THE SAME BUSINESS DAY even AFTER the local cut-off time of the ship-from location assigned to this shipping template.
Let me give you some examples:
This is my SSA-enable shipping template. The ship-from address is Miami, FL (UTC-4):
This is my general shipping settings: The DEFAULT ship-from address is Turkey (UTC+3) but it does not matter for the above SSA-enabled template because the ship-from address is overwritten to Miami anyways. The HANDLING time is 0-days:
The cut-off times for each courier is set as 2:00 PM local time (I suppose this is Miami, FL UTC-4). So when I receive an order assigned to this SSA template before 2:00 PM FL time I have to ship it the same day, if received after 2:00 PM, I need to ship it next business day before the end of the day:
WITH ALL THESE SETTING, please explain to me how come the following order (using the above SSA shipping template) is assigned a same-day ship-by date:
This order was received 30 May 6:41 PM PDT, meaning 9:41 PM local time (Miami, FL) which is WAY AFTER THE CUT-OFF TIME FOR THIS ORDER WHICH WAS 2:00 PM local time as set above. How come this order (and many others) are assigned to the same day shipping!
To make things even worse, when I created a shipping label using VEEQO (an Amazon company) BY SETTING THE SHIPPING DATE AS 30 MAY 2025 (the same day as the expected ship-by date as above), Veeqo pushes the shipping date to Amazon as 1 JUNE 2025 and I am unable to correct this!
As a result, this is what I end up with: Your seller-fulfilled offers are at risk of deactivation Your Late Shipment Rate is 9.57%; the target is 4%.
My Veeqo time settings and the computer time settings are also set to Fl, Miami.
Any help would be much appreciated. Thank you.
SSA (Shipping Setting Automation) and Veeqo destroyed my metrics
Hi all, I am having a serious problem with SSA and Veeqo. The problem has 2 sides:
1. When I ship packages using Veeqo, it sometimes pushes the shipping date 1-2 days ahead of the actual ship date.
2. Amazon assigns ship-by dates to orders using SSA-enabled shipping template THE SAME BUSINESS DAY even AFTER the local cut-off time of the ship-from location assigned to this shipping template.
Let me give you some examples:
This is my SSA-enable shipping template. The ship-from address is Miami, FL (UTC-4):
This is my general shipping settings: The DEFAULT ship-from address is Turkey (UTC+3) but it does not matter for the above SSA-enabled template because the ship-from address is overwritten to Miami anyways. The HANDLING time is 0-days:
The cut-off times for each courier is set as 2:00 PM local time (I suppose this is Miami, FL UTC-4). So when I receive an order assigned to this SSA template before 2:00 PM FL time I have to ship it the same day, if received after 2:00 PM, I need to ship it next business day before the end of the day:
WITH ALL THESE SETTING, please explain to me how come the following order (using the above SSA shipping template) is assigned a same-day ship-by date:
This order was received 30 May 6:41 PM PDT, meaning 9:41 PM local time (Miami, FL) which is WAY AFTER THE CUT-OFF TIME FOR THIS ORDER WHICH WAS 2:00 PM local time as set above. How come this order (and many others) are assigned to the same day shipping!
To make things even worse, when I created a shipping label using VEEQO (an Amazon company) BY SETTING THE SHIPPING DATE AS 30 MAY 2025 (the same day as the expected ship-by date as above), Veeqo pushes the shipping date to Amazon as 1 JUNE 2025 and I am unable to correct this!
As a result, this is what I end up with: Your seller-fulfilled offers are at risk of deactivation Your Late Shipment Rate is 9.57%; the target is 4%.
My Veeqo time settings and the computer time settings are also set to Fl, Miami.
Any help would be much appreciated. Thank you.
12 odpowiedzi
Seller_ZczHqytoxS9Xv
Quick follow up on this: I have been reading other forum posts and it seems that I am not alone. Many sellers are experiencing same day shipment requirements for orders received after the cut-off times. I am alos puzzled about the following screenshot, there is no dashboard/interface whatsoever at my end of the sellercentral. What is this? It is called locations, perhaps this is something that has been rolling out slowly because I do not have access to this page:
https://sellercentral.amazon.com/seller-forums/discussions/t/1db3c36a-f22f-483d-8bc2-7cda1e6e1d56?postId=1db3c36a-f22f-483d-8bc2-7cda1e6e1d56
KJ_Amazon
Hello @Seller_ZczHqytoxS9Xv Have you filed a support case with Amazon and/or Veeqo directly about that issue, asking them to review your settings and the orders?
Did you check the SSA-related suggestions in the thread you referred to?
Order comes in at 12am Wednesday my time, Expected to be shipped SAME DAY? Wednesday?
Seller_7KQLB2I5CH4uj
Same here. Look below. Amazon does not even consider cut-off times! How is this even possible! Is this a new game to force sellers into FBA? I am done opening new support cases for this, they simply do not care.
KJ_Amazon
I reviewed that order and the Ship-By date follows the information in Manage your handling time.
"If you set your default handling time to one-day, you will need to ship the product on the next business day after he order is received."
The order was received on June 5 and had a June 6 ship-by date.
