Hello there @Seller_OOhXe7D2NAUou

My name is CR and I'd love to see if I can get you some more information here.

Would you mind providing some more information on your issue? From what you posted I am unsure the core of your issue but would love to help out.

Have you opened a case with Seller Support yet? If not, that sounds like it may be the best thing to do so we can get your issue in front of our support team.

All you have to do is follow the hyper link above to get started. I will hang tight here should you have more information to share or have any additional questions.

CR_Amazon