What is going on with the system??? UPC issue that I can't fix
I made a small mistake uploading my skus with the wrong UPC and normally the system would tell you that it is an error but instead it let the UPC's change and it also changed the EAN as well when I tried to fix the issue by putting the correct UPC's. I have a case open with no resolution yet. This has affected me sending FBA stock. And someone said that we can't change the skus now but I don't think that came from the internal team.
What is going on with the system??? UPC issue that I can't fix
I made a small mistake uploading my skus with the wrong UPC and normally the system would tell you that it is an error but instead it let the UPC's change and it also changed the EAN as well when I tried to fix the issue by putting the correct UPC's. I have a case open with no resolution yet. This has affected me sending FBA stock. And someone said that we can't change the skus now but I don't think that came from the internal team.
12 odpowiedzi
Seller_v95qqMBLFluEx
so if the first time upload somehow updated all your UPC, why not do another second upload with the correct barcodes? if first time worked, no reason second time wouldn't.
Seller_FKZ8Fa1KHvHlY
@Bryce_Amazon, @Danny_Amazon, @Glenn_Amazon, Is there a way we can get in touch with someone from Amazon US catalog team to help with this or explanation on how to fix it?
Glenn_Amazon
Hi @Seller_FKZ8Fa1KHvHlY,
Thanks for your patience. I'm happy to look into this for you and see what we can do to correct the UPCs. Can you please provide your most recent Seller Support case so I can investigate? Thank you.
-Glenn
