Restriced Products Bamboo Issue - Seller Support Incapable of Resolving
Once again, I have been sucked into the black hole of Seller Support's incompetence.
A 100% cotton kitchen towel we sell was wrongly flagged for bamboo content and taken down. I was hit with a no-impact policy violation notice. I understand why. The bullet points and description mentioned that the towel's designer has a coordinating line of tableware that's made of bamboo composite.
It's unbelievable that Amazon can't find a way to distinguish between the use of the word "bamboo" and a product that actually contains bamboo, but that's for another discussion.
I removed the word "bamboo" months ago when the new requirements about bamboo fibers were announced. I also submitted photo documentation of the sewn-in tag that shows the towel is "100% cotton." The problem is that, even though I have a brand role, the product details were locked down, and the system has yet to accept any of my attempts to remove the word "bamboo." I tried making the edits on Seller Central and via feed - multiple times.
As usual, Seller Support has proven to be incapable of assisting with anything that I cannot resolve on my own. Over and over and over again, they tell me to remove the word "bamboo" from the data even though I've done that multiple times. My requests for escalation continue to be ignored.
I have responded with the feed ID number and even attached a copy of the feed file documenting that "bamboo" is nowhere to be found. I have explained to them that the backend system is not accepting my updates, but they seem incapable of understanding that. Their response is always the same, i.e., remove the word "bamboo."
The case ID number is 14767113151. I'd be grateful if a mod could help, but I think it's ridiculous that sellers have to come running to these forums because of Seller Support's incompetence. As I've said elsewhere, Amazon Seller Support is a gigantic bureaucracy that has collapsed under its own weight.
@Blake_Amazon@KJ_Amazon@Danny_Amazon
Restriced Products Bamboo Issue - Seller Support Incapable of Resolving
Once again, I have been sucked into the black hole of Seller Support's incompetence.
A 100% cotton kitchen towel we sell was wrongly flagged for bamboo content and taken down. I was hit with a no-impact policy violation notice. I understand why. The bullet points and description mentioned that the towel's designer has a coordinating line of tableware that's made of bamboo composite.
It's unbelievable that Amazon can't find a way to distinguish between the use of the word "bamboo" and a product that actually contains bamboo, but that's for another discussion.
I removed the word "bamboo" months ago when the new requirements about bamboo fibers were announced. I also submitted photo documentation of the sewn-in tag that shows the towel is "100% cotton." The problem is that, even though I have a brand role, the product details were locked down, and the system has yet to accept any of my attempts to remove the word "bamboo." I tried making the edits on Seller Central and via feed - multiple times.
As usual, Seller Support has proven to be incapable of assisting with anything that I cannot resolve on my own. Over and over and over again, they tell me to remove the word "bamboo" from the data even though I've done that multiple times. My requests for escalation continue to be ignored.
I have responded with the feed ID number and even attached a copy of the feed file documenting that "bamboo" is nowhere to be found. I have explained to them that the backend system is not accepting my updates, but they seem incapable of understanding that. Their response is always the same, i.e., remove the word "bamboo."
The case ID number is 14767113151. I'd be grateful if a mod could help, but I think it's ridiculous that sellers have to come running to these forums because of Seller Support's incompetence. As I've said elsewhere, Amazon Seller Support is a gigantic bureaucracy that has collapsed under its own weight.
@Blake_Amazon@KJ_Amazon@Danny_Amazon
0 odpowiedzi
Blake_Amazon
Hey @Seller_QjYfjZwWH8D0l, Thanks for providing your case ID - I'll go ahead and escalate internally. The team may or may not reach out directly to you to work on this.
-Blake
Seller_0vKdjRFH3gXY6
Such hypocrisy! The Textile Act doesn't pertain to the site owner. It is okay for Amazon to sell their own bamboo toilet paper brand. Still live and active, striving with many of its' competitors' lisitngs shut down.
https://www.amazon.com/Amazon-Aware-Bamboo-Toilet-Certified/dp/B0BMQK3GT4/ref=sr_1_1_ffob_sspa?crid=14AOHNWX1VG5A&dib=eyJ2IjoiMSJ9.apKHy4-8obydNcGcSXrEIVfbdH1qnqaViszloVgoDlnYY1vv-_hT1ttUXmPseAn9JAPywknBybmdQEr1c1cIfo3U83kOdlmKeK8lv1lCuNh8-7ogGkeeqUK0vM048Hf26qfI4nyJTMt6kjFleIxUjiqgVwQi5kwKpjph2SuDOfuM6NbH526OVeqX-8_7bXApc1K565eJ0__WmE782Hp6hyKpSbCedCAB4MfjeWzyDEfrwMtVp0yM7KBIpBaG4noOv-E7JTd1c-JyTlc8Dq9SUhuYWOJpj7gIY3HeqzRBxeI.PNchCMQ_NwA4_JdF0IS68KieYt7nsVP0yEz4vPp9-Z0&dib_tag=se&keywords=bamboo+toilet+paper&qid=1709316280&sprefix=bamboo%2Caps%2C143&sr=8-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1
Seller_0Y38ObNWKQKHZ
Hey!
Were you ever able to resolve this? We have been experiencing the same issue for multiple ASINs.
After 100 seller support/account health interactions (many of them live support and escalation teams), someone actually looked at the ASIN and saw that our fabric type had a non-compliant value due to AN INTERNAL CATALOG TEAM CONTRIBUTION that was overriding our compliant contribution.
We spent weeks losing sales, going in circles, and being rejected, with no human actually looking at the ASIN to find out that an automated catalog system decided "5% spandex" was better than our value.
So, if you're still in the loop - contact the catalog team and have them remove all internal contributions and then send the ASIN to the restricted product team. (not account health).
I hope you resolved it already but if not, I hope this helps!
