ASIN taken down for customer reporting expired but date is mfg date. Amazon says photo showing is not enough
The appeal process only allows you to choose option that customer mistook mfg for exp and attach photo of product showing it says mfg. It is clear in the photo the date is Manufacture date so I guess Amazon doesn't know that "mfg" means Manufacture?
They keep responding for greater detail when there is no area for greater detail. What greater detail do you need other than I CHOSE CUSTOMER MKSTOOK MFG FOR EXP AND ATTACHED CLEAR PHOTO OF SAME BOTTLE DISPLAYING MFG DATE!!!!!
14798138691 IS CASE STARTED AFTER APPEALING 2 TIMES
ASIN taken down for customer reporting expired but date is mfg date. Amazon says photo showing is not enough
The appeal process only allows you to choose option that customer mistook mfg for exp and attach photo of product showing it says mfg. It is clear in the photo the date is Manufacture date so I guess Amazon doesn't know that "mfg" means Manufacture?
They keep responding for greater detail when there is no area for greater detail. What greater detail do you need other than I CHOSE CUSTOMER MKSTOOK MFG FOR EXP AND ATTACHED CLEAR PHOTO OF SAME BOTTLE DISPLAYING MFG DATE!!!!!
14798138691 IS CASE STARTED AFTER APPEALING 2 TIMES
5 odpowiedzi
Seller_Lu3bFSNnS57zM
Here ya go all evidence
Seller_Lu3bFSNnS57zM
Rep in case has told me the appeals dept wants customer communications which is moot in this Instance BUT they also know I am part of the AMAZON CSBA PROGRam and I don't communicate with customers and amazon literally says communications are unavailable to us. Csba also didn't raise a case to us when the customer reported it.
Rep stated since I am prevented from communications and I an unable to contact customer being part of the csba program then I will just have to deal with the violation
Michelle_Amazon
Hello @Seller_Lu3bFSNnS57zM,
Michelle at Amazon here. I have reviewed your listing and see that per this notification, they have reinstated your ability to list your product. You will need to edit your listing as it is search suppressed and update anything that is listed red here. If you still have issues, reach out to Selling Partner Support for them to look into this new issue and provide me with the case ID if they have not fixed your issue after resolving the case.
I wish you the best of luck in your sales!
Michelle
