No Response for Two Step Verification Recovery
Hello @Steve_Amazon
I am having an issue with two step verification account recovery. I no longer have access to the phone number used to set up two step verification. I have gone through the recovery process and have submitted the government ID. Amazon has not responded to me. I have been trying this for weeks, I have submitted it multiple times with no response. Any help would be greatly appreciated, thank you!
No Response for Two Step Verification Recovery
Hello @Steve_Amazon
I am having an issue with two step verification account recovery. I no longer have access to the phone number used to set up two step verification. I have gone through the recovery process and have submitted the government ID. Amazon has not responded to me. I have been trying this for weeks, I have submitted it multiple times with no response. Any help would be greatly appreciated, thank you!
14 odpowiedzi
Seller_2cvM4uIXO1RDn
I am having the same issue and I have contacted seller support several times and still no response. They say they will escalate it and nothing is resolved
CR_Amazon
Hi there @Seller_K0T7fwkifJyBl
My name is CR and I wanted to hop in here to see if I could provide some suggestions for you and @Seller_2cvM4uIXO1RDn.
Could you please try these following steps?
1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.
2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.
3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.
4. To reset your Two-Step Verification follow the steps here.
5. Clear your browser cookies and cache or try logging in with a different browser or device.
6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
7. Log on to Seller Central using your new email and password combination.
If these steps do not resolve the sign-in issue, it is likely that your email and password combination is not associated with an active Seller Central account. If you did not deactivate your account, Contact Us.
If you continue to run into issues after following all the steps above and using the Contact Us option, please provide the case ID you have opened with Seller Support for further troubleshooting.
CR_Amazon
CR_Amazon
@Seller_K0T7fwkifJyBl
Hello again! Thank you for the additional information here. Please allow me some time to take a look at the case # you have provided above to see if we have any additional options here.
I'll report back here as soon as I have an update to share.
CR_Amazon
Seller_K0T7fwkifJyBl
@CR_Amazon
Thank you for your help! Looking forward to your reply
CR_Amazon
@Seller_K0T7fwkifJyBl
CR here again. Please know I did not forget about you! :)
I am still awaiting a response on your situation and am hopeful to have something to share soon.
Thank you for your patience.
CR_Amazon
Seller_K0T7fwkifJyBl
@CR_Amazon Thank you for your help, looking forward to your response
CR_Amazon
@Seller_K0T7fwkifJyBl
I'm back!
Great news, I was able to get this successfully escalated to the appropriate team for review. This created a new case #14756600731 which you can now find within your case log.
Please do visit and follow along there as this will be where all further correspondence for your issue will take place.
I will have this on my radar as well.
Thanks again for your patience on this.
CR_Amazon
Seller_PrCuzGanYA5H5
I am experiencing the same issues. I have several Case IDs. As first I was communicating with the seller customer service. They always outsourced the cases to the department in charge. Then someone recommended contacting the Customer service team for account 2-step recovery. The end of January was the first time I uploaded my ID. I have 13 ASINS on FBA now out of stock. Can you help me? I can provide Case IDs as well.
CR_Amazon
Hi there @Seller_PrCuzGanYA5H5
My name is CR and am sorry to hear you're having some issues here as well.
In the future, please do create your own thread for your individual issue as this helps to avoid confusion on responses on other seller's created threads, but more importantly gives you a dedicated spot for your issue.
If you can pop the case #(s) you have opened with Seller Support below, I'd be happy to review them to see if there is anything further here I can help with.
Please do also try the steps mentioned above as well.
I will hang tight here for your reply.
CR_Amazon
Seller_cyDgCQSBatkLu
Hello @CR_Amazon I am having the same issue I would appreciate it if you could help me I tried everything to solve this issue it's been 3 weeks now still haven't solved it yet
