Suspended account inauthentic product
Good evening, My account was suspended, without any complaints from customers, and I was asked for an invoice for one of the products I was selling. I provided the invoices, but the supplier is actually a retailer and did not respond to Amazon to confirm the details on the invoice. I tried to send a POA but it was rejected 3 times, and from Account Seller Support they keep telling me that it is only possible with invoices, this appears as the reason why the POA is rejected. Please can you help
I wish you a pleasant evening!
Suspended account inauthentic product
Good evening, My account was suspended, without any complaints from customers, and I was asked for an invoice for one of the products I was selling. I provided the invoices, but the supplier is actually a retailer and did not respond to Amazon to confirm the details on the invoice. I tried to send a POA but it was rejected 3 times, and from Account Seller Support they keep telling me that it is only possible with invoices, this appears as the reason why the POA is rejected. Please can you help
I wish you a pleasant evening!
0 odpowiedzi
Seller_7VbclcPFFRTnc
Sounds like the 3 asin check and unfortunately retail receipts aren’t acceptable on amazon
Seller_NoMNQDGnEW5Bx
And did you write a plan of action in the correct 3 part format and say you’d buy from wholesalers in the future?
Julia_Amzn
Hello @ RAR_beauty,
Thank you for contacting us via Seller Forums.
I will move your thread to a different forum topic - UK Account Health, where you can get more support and instructions.
I hope you will manage to remove the suspension from your account very soon.
Best of luck!
Julia.
Julia_Amzn
Julia_Amzn
Seller_y6OyYoTqvcQbc
I resubmitted a apel
but it was rejected because the invoices are not verifiable.They advise me that a Plan of Action will not be accepted as long as onvoice can not be verified.
Thank you!
Seller_y6OyYoTqvcQbc
Hy i am register HMRC and i have buisness account on Amazon.
Seller_y6OyYoTqvcQbc
Because i did not know that you are not allow to sell from retailer .If i would know i woudn’t do that to have my money and my account block.
Seller_OzNi7bpdncfnX
Hello @RAR_beauty,
This is Wade from Amazon here to assist you today.
I’ve reviewed your post and understood that your concern is regarding inauthentic product.
It is seller’s responsibility to source, sell and fulfill only authentic products.If your invoices were acquired from a right supply chain then they must match invoice requirement criteria.
Please make sure the invoices are meeting the following criteria:
- These documents must reflect your sales for the past 365 days.
- Please provide your supplier’s company details, including company name, company phone number, company address, and website.
- For supplier verification, team may contact your supplier to verify the of these documents. so keep your supplier informed and validate all the supplier details before submitting the invoices.
- You can hide pricing information, but the rest of the file must be clearly visible. For our review, please highlight or circle the ASIN under review.
If any of the above mentioned requirements is missing from the invoice then it will not be termed as invalid.
Please click here to learn more on the Amazon Anti-Counterfeiting Policy.
Thank you for your post. I hope my response is beneficial towards your business.
Regards,
Wade.
Seller_DROodOAYHftnc
It is highly unlikely that a retailer will respond to Amazon, and unlikely that your receipts/invoices will be acceptable.
You will need to do a good POA, in the 3 point format that Amazon require.
