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Seller_lIfxVAhkMvyzN

All units for an ASIN marked Defective for the 2nd time

Just over a month ago, one of my child ASINs was removed claiming that it needed compliance documents for a battery. The product doesn't use batteries, so I appealed and it got accepted the next day. However, all remaining inventory was marked as defective. I tried working with Seller Support for weeks to get the items moved back to available, and they said there was nothing that they could do. I ended up doing a removal order and sent a restock shipment.

Once that restock arrived, the items were available for a few days but then got marked as defective again even though the listing is still active and has not had another compliance issue.

I know a lot of other sellers have had this problem before, but does it usually happen again with no new compliance issues? Is the listing glitched now and all inventory I send in will always become defective? We do quality control on all units, so I know the items are not actually defective.

Please let me know if any way to fix this has been discovered!

P.S. This only happens for that specific child ASIN and no other child ASINs under the same Parent have any issues...

@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_Amazon

11 wyświetleń
2 odpowiedzi
Tagi:Zgodność produktu z wymogami
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Seller_lIfxVAhkMvyzN

All units for an ASIN marked Defective for the 2nd time

Just over a month ago, one of my child ASINs was removed claiming that it needed compliance documents for a battery. The product doesn't use batteries, so I appealed and it got accepted the next day. However, all remaining inventory was marked as defective. I tried working with Seller Support for weeks to get the items moved back to available, and they said there was nothing that they could do. I ended up doing a removal order and sent a restock shipment.

Once that restock arrived, the items were available for a few days but then got marked as defective again even though the listing is still active and has not had another compliance issue.

I know a lot of other sellers have had this problem before, but does it usually happen again with no new compliance issues? Is the listing glitched now and all inventory I send in will always become defective? We do quality control on all units, so I know the items are not actually defective.

Please let me know if any way to fix this has been discovered!

P.S. This only happens for that specific child ASIN and no other child ASINs under the same Parent have any issues...

@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_Amazon

Tagi:Zgodność produktu z wymogami
00
11 wyświetleń
2 odpowiedzi
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Manny_Amazon
W odpowiedzi na: wpis użytkownika Seller_lIfxVAhkMvyzN

Hello @Seller_lIfxVAhkMvyzN,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

00
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Seller_lIfxVAhkMvyzN

All units for an ASIN marked Defective for the 2nd time

Just over a month ago, one of my child ASINs was removed claiming that it needed compliance documents for a battery. The product doesn't use batteries, so I appealed and it got accepted the next day. However, all remaining inventory was marked as defective. I tried working with Seller Support for weeks to get the items moved back to available, and they said there was nothing that they could do. I ended up doing a removal order and sent a restock shipment.

Once that restock arrived, the items were available for a few days but then got marked as defective again even though the listing is still active and has not had another compliance issue.

I know a lot of other sellers have had this problem before, but does it usually happen again with no new compliance issues? Is the listing glitched now and all inventory I send in will always become defective? We do quality control on all units, so I know the items are not actually defective.

Please let me know if any way to fix this has been discovered!

P.S. This only happens for that specific child ASIN and no other child ASINs under the same Parent have any issues...

@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_Amazon

11 wyświetleń
2 odpowiedzi
Tagi:Zgodność produktu z wymogami
00
Odpowiedź
user profile
Seller_lIfxVAhkMvyzN

All units for an ASIN marked Defective for the 2nd time

Just over a month ago, one of my child ASINs was removed claiming that it needed compliance documents for a battery. The product doesn't use batteries, so I appealed and it got accepted the next day. However, all remaining inventory was marked as defective. I tried working with Seller Support for weeks to get the items moved back to available, and they said there was nothing that they could do. I ended up doing a removal order and sent a restock shipment.

Once that restock arrived, the items were available for a few days but then got marked as defective again even though the listing is still active and has not had another compliance issue.

I know a lot of other sellers have had this problem before, but does it usually happen again with no new compliance issues? Is the listing glitched now and all inventory I send in will always become defective? We do quality control on all units, so I know the items are not actually defective.

Please let me know if any way to fix this has been discovered!

P.S. This only happens for that specific child ASIN and no other child ASINs under the same Parent have any issues...

@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_Amazon

Tagi:Zgodność produktu z wymogami
00
11 wyświetleń
2 odpowiedzi
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All units for an ASIN marked Defective for the 2nd time

autorstwa Seller_lIfxVAhkMvyzN

Just over a month ago, one of my child ASINs was removed claiming that it needed compliance documents for a battery. The product doesn't use batteries, so I appealed and it got accepted the next day. However, all remaining inventory was marked as defective. I tried working with Seller Support for weeks to get the items moved back to available, and they said there was nothing that they could do. I ended up doing a removal order and sent a restock shipment.

Once that restock arrived, the items were available for a few days but then got marked as defective again even though the listing is still active and has not had another compliance issue.

I know a lot of other sellers have had this problem before, but does it usually happen again with no new compliance issues? Is the listing glitched now and all inventory I send in will always become defective? We do quality control on all units, so I know the items are not actually defective.

Please let me know if any way to fix this has been discovered!

P.S. This only happens for that specific child ASIN and no other child ASINs under the same Parent have any issues...

@Danny_Amazon, @Topher_Amazon, @Glenn_Amazon, @Dougal_Amazon, @Blake_Amazon, @Sandy_Amazon, @Michelle_Amazon, @Tatiana_Amazon, @Micah_Amazon, @Emet_Amazon, @CR_Amazon

Tagi:Zgodność produktu z wymogami
00
11 wyświetleń
2 odpowiedzi
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Manny_Amazon
W odpowiedzi na: wpis użytkownika Seller_lIfxVAhkMvyzN

Hello @Seller_lIfxVAhkMvyzN,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

00
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user profile
Manny_Amazon
W odpowiedzi na: wpis użytkownika Seller_lIfxVAhkMvyzN

Hello @Seller_lIfxVAhkMvyzN,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

00
user profile
Manny_Amazon
W odpowiedzi na: wpis użytkownika Seller_lIfxVAhkMvyzN

Hello @Seller_lIfxVAhkMvyzN,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

00
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Obserwuj tę dyskusję, aby otrzymywać powiadomienia o nowej aktywności