Hi,

@Julia_Amzn - Hopefully you can help with this one.

We use Royal Mail Prime Tracked 24 for all our shipments, and prime works correctly throughout the week, but when we get to Thursday night onwards, it says everything will be delivered Monday. This is incorrect, as all of our Friday orders are delivered next day (Saturday) and Saturday orders delivered next day (Sunday).

Our shipping settings are setup correctly, and we have tried so many things as well as the new automation tool to calculate our shipping times. As we sell garden related products, we are seeing a huge loss of business over the weekends.

We pay Royal Mail a premium for this 24hr service, and when checking our tracking its 98%+ delivered next day over the weekend too. Is there anything we can do about this? Seller support hasn't offered much help.

For a guide, we send around 2-300 orders per day.

Thanks