Long time seller on Amazon, very aware of everything that goes into Featured Offer Eligibility, Buy Box, etc. Very aware of all help articles, suggestions, etc. Just want to preface that so we don't waste time on the basics of eligibility and what sellers can do to increase their chances.

Having said that, have a situation we can't wrap our heads around or figure out. After seeing a significant dropoff in sales a few days ago, eventually figured out we have lost the Buy Box for all of our FBM items in the Toys category. Our dashboard shows that we are Featured Offer Eligible. We routinely have the Buy Box because we are both the lowest price and fastest shipping for many of these items.

Having contacted support the first time, they stated we do not have Featured Offer Eligibility for the item(s) in question, even though it shows we do on our end. They stated the usual "Here are some recommendations but we can't tell you why". We then opened another case and asked for a manual review of featured offer eligibility since it shows on our end, but support is telling us we don't have it. They did escalate right away, and got back a day later stating we do indeed have Featured Offer Eligibility, but just not the Buy Box.

This is simply impossible for the following reasons:

1. Our metrics - 0% defect, 100% on-time shipment, 100% on-time delivery, no recent chargebacks, no A-Z claims, 100% feedback, very long time seller, absolutely ZERO customer complaints in that category, and also ZERO returns (except for some FBA returns, but all for the standard No Longer Wanted). There are absolutely no account metrics that could possibly cause this.

2. On one of the items in question that we've sold and have had the Buy Box on in the past - we are $50 cheaper than the seller that has the Buy Box. The seller in the Buy Box charges $40 for shipping, ours is free. The seller in the Buy Box has delivery AFTER Christmas (ie 2 weeks+), we have delivery in 2 days across half the US, 5 days maximum. The seller in the Buy Box is labeled as a "new" seller, and has 90% feedback. But again, this applies to ALL of our products in the category - we can be cheaper, faster, but do not get the Buy Box at all whatsoever. Whereas prior to a few days ago, we would have the Buy Box 90%+ of the time.

For the above reasons, we are requesting Mod assistance. Because we cannot make any sense of it. Here is a recent Case # that applies to the above item: 16831535971

Thank you in advance for your help, because we are at an absolute loss here. If there was ever an example of what could be throttling, this has to be it, because at this time we can't see any other explanation, even if it's just a small one.