Customer return scam for $1100 item, need Amazon help
The customer used an Amazon-generated prepaid UPS return label to return an empty box, but the package is undeliverable due to an "incorrect or missing street address."
After talking with UPS, we were informed that the address on the UPS label was edited/altered, causing a address mismatch in their system. UPS was unable to deliver the return package in such circumstances.
In the meantime, the customer filed A-to-Z claim and received a full refund without our knowledge. We believe the decision may have been based solely on the fact that the package was dropped off, without awareness of this type of scam. The customer never intended to return the item to us.
I have filed a customer support case 17882911261 but have not got any useful reply yet. Could any Amazon moderator @Joey_Amazon help on this issue?
I also found a previous post sharing the same type of scam:
https://sellercentral.amazon.com/seller-forums/discussions/t/ad8b8716-4b56-4320-a255-8f8de194a433
Customer return scam for $1100 item, need Amazon help
The customer used an Amazon-generated prepaid UPS return label to return an empty box, but the package is undeliverable due to an "incorrect or missing street address."
After talking with UPS, we were informed that the address on the UPS label was edited/altered, causing a address mismatch in their system. UPS was unable to deliver the return package in such circumstances.
In the meantime, the customer filed A-to-Z claim and received a full refund without our knowledge. We believe the decision may have been based solely on the fact that the package was dropped off, without awareness of this type of scam. The customer never intended to return the item to us.
I have filed a customer support case 17882911261 but have not got any useful reply yet. Could any Amazon moderator @Joey_Amazon help on this issue?
I also found a previous post sharing the same type of scam:
https://sellercentral.amazon.com/seller-forums/discussions/t/ad8b8716-4b56-4320-a255-8f8de194a433
0 odpowiedzi
Joey_Amazon
Hello @Seller_bzzukmKVAUAhP,
Thank you for posting here at the forums and bringing this to our attention.
When you have a moment please share the Order ID or Claim Id associated with this case. I would like to review all details and determine how to best proceed.
Thanks,
Joey
