Customer Requested AtoZ to be withdrawn but Amazon won't remove it.
Does any seller have a solution to this issue. Customer filed an AtoZ 5 hours after their return was delivered. After speaking with the customer through Amazon chat, they advised they were going to withdraw the complaint and then followed up after the call to Amazon that they infact requested the complaint to be withdrawn and the rep confirmed they removed it. Yet the AtoZ is still there and affecting our metrics. Is there a moderator that can look into this?
Customer Requested AtoZ to be withdrawn but Amazon won't remove it.
Does any seller have a solution to this issue. Customer filed an AtoZ 5 hours after their return was delivered. After speaking with the customer through Amazon chat, they advised they were going to withdraw the complaint and then followed up after the call to Amazon that they infact requested the complaint to be withdrawn and the rep confirmed they removed it. Yet the AtoZ is still there and affecting our metrics. Is there a moderator that can look into this?
0 odpowiedzi
Quincy_Amazon
Hello @Seller_6wH3TrqtkdUh3
Thank you for posting your inquiry to the Forums. I came across your thread and wanted to inquire whether you got resolution on your concern. If you still need additional assistance, please feel free to provide the related case ID number to this thread and I can take a look.
Regards,
Quincy_Amazon
