Case ID 15581420021

I'm out over $240 in shipping costs. Over 550 units were shipped back to me with the reason "Customer refused delivery because package was not wanted". WHAT??? This happened early July of this year.

I called Amazon and spoke to a rep. I gave them all the information on a spreadsheet. After an hour of waiting, this is what she told me,

"As we mentioned in our call, in this case, you need to connect with your carrier for any rejection information.

We also confirmed that there was not appointment made with the FC by the carrier (USPS). The carrier selected to deliver the shipment will need to schedule an advanced delivery appointment. In this case, kindly reach to your carrier for assistance."

-Cinthya C / Amazon.com Seller Support

I then called USPS and asked why they didn't follow Amazon policy and schedule a drop off. The USPS rep laughed at me and said USPS does not need to follow Amazon policy and that they don't need to do any scheduling.

I thought this was a one time thing with RFD2 fulfillment center but as I'm reading through the forums, this is pretty common.

Nothing will likely come out of this but I figured I'd let others know of my experience with RFD2 before sending your inventory out to them.