Amazon keeps putting inventory in my account that is not mine
I have been dealing with Amazon support for over 3 years now on inventory they keep putting into my account I never sent. I tried to close my account many times in the last 2 years and says I can’t due to this inventory. They make it impossible yet I have not even shipped anything to them in 3 years. I constantly have to request reimbursements for removals or they send items to my house. Again not my inventory sending someone else’s. Anyone have tips on how to stop this and close my account ?
Amazon keeps putting inventory in my account that is not mine
I have been dealing with Amazon support for over 3 years now on inventory they keep putting into my account I never sent. I tried to close my account many times in the last 2 years and says I can’t due to this inventory. They make it impossible yet I have not even shipped anything to them in 3 years. I constantly have to request reimbursements for removals or they send items to my house. Again not my inventory sending someone else’s. Anyone have tips on how to stop this and close my account ?
31 odpowiedzi
Seller_rI7BZIczK8iAC
And do you get payments for these sales?
Tag a mod here. That seems to be an internal problem and is very strange.
Seller_Ha6JyVvDK6Ybs
Makes you wonder when they do this do they tack on years worth of storage fees also because some how Amazon is making money when they do this. We as sellers only loose!
Seller_RwnPnz1CDmF0G
so u ve been getting all my lost inventory ? well good luck I thought it was just being stolen
Connor_Amazon
Hi @Seller_wpEE08DhUmkq8
I am happy to take a look at your account, can you share any seller support case IDs with me so that I can get started?
Best,
Connor
Seller_wpEE08DhUmkq8
Good afternoon,
Sorry for the delay as it does not notify when replies on the forum. Again I have not shipped anything to Amazon in over 3 years, yet I have 3 ASINS that keep showing up in my inventory which in turn does not let me close my account. I have had to request reimbursements probably over 100x the last three years. Seems to be very counter productive use of my time and Amazon seller support.
Some Case IDs
Case ID: 17492918951
Case ID: 17534412411
Case ID: 17492830461
Connor_Amazon
Hi @Seller_wpEE08DhUmkq8
Thank you for the case IDs, I will follow up with my internal team on this and respond back here once I have an update.
It will take sometime to get an answer so I won't have an answer right away but I will keep you posted.
Best,
Connor
Seller_LmVi4jw3KN7eX
Dear Connor
Three yeas ago, I reported that ,AMZ can tamper inventory report,
For example, A ASIN, showed without any discreprancy after check-in, but in fact, I NEVER get any order, and never creat any remove orders, I opened case to investigate, but all they said, no problem, and rejected to reimbursement to me.
I can show you at least 4 ASINs about this issue.
Connor_Amazon
Hi @Seller_wpEE08DhUmkq8
Connor here, just wanted to let you know that our partner team is still looking into this for you and I haven't forgotten about you. I will keep you posted as soon as I have an update.
Connor_Amazon
Hi @Seller_LmVi4jw3KN7eX
We can take a look at that for you, however please create a new thread and share any related support case IDs so that we can investigate it on our end. This way we also have access to your account details which makes it easier on our end.
-Connor
Connor_Amazon
Hi @Seller_wpEE08DhUmkq8
My internal team has reached out to you via case 17631164851. They are currently researching the inventory issue with our tech team, please continue to monitor that case an e-mail for further communication.
Best,
Connor
Seller_QxPCdtyCtA5AE
@Connor_Amazon Hello. I’m also facing the same case, 17645422881.
It has been ongoing since last year. I’ve opened several cases, but it hasn’t been resolved.
I also request your assistance.
Connor_Amazon
Hi @Seller_QxPCdtyCtA5AE
I see that our support team is still working and investigating the issue on their end. If you need assistance after the case has been closed please start a new thread so that I can escalate this further on my end.
Best,
Connor
Seller_rivxrX7IdwBCS
You are not alone. I also have had inventory that is not mine appear in my account. I just keep removing it and have it shipped to my house and it just keep piling up. I have reached out many times about the issue and they just keep saying that it is mine. they say i shipped it in in 1 box even though it has been over 15 thousand items that they put in my inventory. There is no way i could have shipped 15k items in one small box. I have had to pay all the fees to send it back. I have been dealing with this for over 2 years. Customer support is useless and they won't do anything about it.
Seller_5s2xlBCW56ifS
I'm so confused.
Y'all are getting free inventory and are complaining?
Like there's people here that have their inventory stolen/lost regularly, but you're getting free stuff?
Why not just sell it and pocket the money? Why pay for removal and such?
I'm not FBA so i don't know how it works but if you know theres no way to give the inventory to the rightful shipper you may as well take the money, why give it to Amazon?
Seller_osGgYZfPURhQL
this happened to me also. It took years to resolve. I'm gonna explain to you what I went through and I got it resolved eventually I send 8 boxes of (8) items and there's 10 boxes meaning I want to sell 8 boxes of (8). Amazon did was list them as a case pack, meaning, they opened them and sod them individually (80). Luckily, I sold that item and I was able to sell it on a different platform. The only way you're going to get this resolved is to go to Amazon accelerate 2025 and book an appointment with the executive support team (Sellercafe). You can literally book those meetings online at the conference. There you get to see real reps and their managers and you can sit there with them. Explain the situation and they'll be able to find how and why it happen and get it resolved.
Seller_Lu3bFSNnS57zM
OK if you have no inventory and they are placing someone elses inventory and billing you fees. ummm cancel your credit card and specifically tell the card to not allow charges from Amazon.
Then stop caring would be step 2
Edit-- Sorry Step 2.. File chargeback for all inventory bills and make sure you have your FBA inbound history that would show no created shipments (just in case)
step 3 is not Stop caring
Seller_LmVi4jw3KN7eX
You are not alone, eighter
I reported that, they can tamper inventory report, but no one handle my issue 3 years ago.
After check in, showed without any discreparcy, but in fact, I did not get any order and never creat any remove order, I opened case, they rejected to reimbursement.
My 4 ASINs have met such case at least from 2020.
