Amazon Lost Shipment FBA UK - Closed without proper investigation
We shipped 9 cases of 6 bottles each, i.e. 54 Units using the Amazon Preferred Courier UPS. UPS delivered all 9 cases and all showed as Delivered in the Amazon Seller Dashboard.
Shipment FBA15JT0CP49 became eligible for investigation on 30/12/2024, however when we started providing the evidence, i.e. packing lists as we are manufacturer as well as photographic evidence of all 9 cases prior to delivery to UPS it was already flagged as 'Investigation completed – shipment contents counted and confirmed'.
Seller Support has not been able to assist and just respond with the stock answers. I have requested this to be escalated to Senior Leadership Team as this is not correct. Amazon cannot state that the discrepancy has been accounted for during a physical check as I package each case myself and I know 54 units were sent, UPS confirms 9 cases, i.e. 54 units were delivered.
This is now the second shipment in a matter of weeks that has been flagged: 'Investigation completed—shipment contents counted and confirmed'.
I would almost start to think that after the 'Christmas Rush' a decision was made to change all discrepancies to ''Investigation completed – shipment contents counted and confirmed' to avoid all the manual investigations.
We never had this issue in the past, cases have gone missing before, and we have been reimbursed and even subsequently reversed when lost shipments were found.
Is anyone else experiencing the same issue?
Amazon Lost Shipment FBA UK - Closed without proper investigation
We shipped 9 cases of 6 bottles each, i.e. 54 Units using the Amazon Preferred Courier UPS. UPS delivered all 9 cases and all showed as Delivered in the Amazon Seller Dashboard.
Shipment FBA15JT0CP49 became eligible for investigation on 30/12/2024, however when we started providing the evidence, i.e. packing lists as we are manufacturer as well as photographic evidence of all 9 cases prior to delivery to UPS it was already flagged as 'Investigation completed – shipment contents counted and confirmed'.
Seller Support has not been able to assist and just respond with the stock answers. I have requested this to be escalated to Senior Leadership Team as this is not correct. Amazon cannot state that the discrepancy has been accounted for during a physical check as I package each case myself and I know 54 units were sent, UPS confirms 9 cases, i.e. 54 units were delivered.
This is now the second shipment in a matter of weeks that has been flagged: 'Investigation completed—shipment contents counted and confirmed'.
I would almost start to think that after the 'Christmas Rush' a decision was made to change all discrepancies to ''Investigation completed – shipment contents counted and confirmed' to avoid all the manual investigations.
We never had this issue in the past, cases have gone missing before, and we have been reimbursed and even subsequently reversed when lost shipments were found.
Is anyone else experiencing the same issue?
0 odpowiedzi
Seller_i38MVIJDH23AY
Yes, this is happening more and more. It is complete rubbish. I actually had one where they completed an investigation on an additional unit they said I sent.
I only bought 12 from the supplier, they only sent 12. I sent all 12 to FBA. They receipted 13.
But normally they short me dozens of units.
Seller_afyjRDyMeCC5k
When this has happened I've sometimes asked Amazon to claim from the carrier for the missing items.
I've stated that as I've paid Amazon (they deducted from my proceeds) the cost of the shipment from UPS, they are responsible to claim for my losses from their approved carrier.
You can also ask them to confirm the weight of the parcels to see if there are any descrepencies from what was collected by UPS.
Doesn't always work but worth a shot
Seller_soBD2wwhsVOww
You need to send a "Letter Before Action" to Amazon to commence the process of recovering your losses.
Seller_i38MVIJDH23AY
I am dealing with an issue at the moment where I sent 28 boxes. The tracking shows they are all delivered but Amazon said I only sent 4 units. They say they have completed an investigation.
It is going to be a frustrating few days.
Seller_PAoOCZ5pKszVP
sorry to hear this. I have a box of items just gone missing also, not happened before. I am now worried what they will respond with. I have submitted my proof of purchase etc so we shall see. It is a huge worry for me. Can you update all how you get on in the end as it is concerning? My cynical suspicion is that Amazon have hired in some helpers over the busy period and some stock may have 'gone missing', in which case Amazon need to reimburse. Thanks
