Amazon is not accepting my passport showing my maiden name and my credit card bill showing my married name
our account has been suspended due to Amazon unable to verify my identity. The main problem is that my passport is showing my maiden name and my credit card bill is showing my married name. I have called account health team 5+ times and no one seems to be able to resolve this besides telling me to "re-verify" with the same information. But each time, it just gets rejected. I also tried to submit a case including my marriage certificate but the case got closed without any explanation (case ID 15512827171). I am at the end of the rope here because I feel that I have tried EVERYTHING and no one from Amazon could help me with a simple name verification or tell me how else I can show "I am me". Please help
Amazon is not accepting my passport showing my maiden name and my credit card bill showing my married name
our account has been suspended due to Amazon unable to verify my identity. The main problem is that my passport is showing my maiden name and my credit card bill is showing my married name. I have called account health team 5+ times and no one seems to be able to resolve this besides telling me to "re-verify" with the same information. But each time, it just gets rejected. I also tried to submit a case including my marriage certificate but the case got closed without any explanation (case ID 15512827171). I am at the end of the rope here because I feel that I have tried EVERYTHING and no one from Amazon could help me with a simple name verification or tell me how else I can show "I am me". Please help
0 odpowiedzi
Emet_Amazon
Hello @Seller_pvh28xNS7x9pi,
Thank you for posting your concerns with your INFORM verification process.
I have both reviewed your provided case and followed up with the appropriate teams regarding your situation. They have confirmed that your documentation was accepted and the account had completed the INFORM process. If you are still seeing a banner in your account health page regarding the process, you can safely dismiss it without issue to clean up this space.
Due to my limited visibility into your store, If you are experiencing any additional issues or if the account was not successfully reactivated, please follow up with any supporting information so we can continue looking into your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
