At present, the goods have been delivered, the customer has received a refund, and it is included in defect rate. Where is the fairness and justice?
We sent two packages to the customer. The first package 1Z256R4F0328689912 was sent to the destination, but because the customer did not pick it up in time, the package was returned.
On February 20, the customer sent us information that the package had not arrived. We resent the package to the customer according to the customer's needs. The logistics tracking number is 1Z256R4F0335567450. See the official website The customer received the package on February 22, but opened a claim on February 23 and the claim was successfully passed.
We also received a refund when we received the goods, and we contacted the customer many times, but the customer did not reply. Why was the claim approved? In addition, the customer's complaint was that he wanted us to re-deliver the goods and doesn't have refund requested, which we did and the customer received the package. We are very confused about this, but we will not give up protecting our own legal rights and we need an explanation extremly.
@Tatiana_Amazon@Veronica_Amazon@Jim_Amazon@Robert_Amazon
At present, the goods have been delivered, the customer has received a refund, and it is included in defect rate. Where is the fairness and justice?
We sent two packages to the customer. The first package 1Z256R4F0328689912 was sent to the destination, but because the customer did not pick it up in time, the package was returned.
On February 20, the customer sent us information that the package had not arrived. We resent the package to the customer according to the customer's needs. The logistics tracking number is 1Z256R4F0335567450. See the official website The customer received the package on February 22, but opened a claim on February 23 and the claim was successfully passed.
We also received a refund when we received the goods, and we contacted the customer many times, but the customer did not reply. Why was the claim approved? In addition, the customer's complaint was that he wanted us to re-deliver the goods and doesn't have refund requested, which we did and the customer received the package. We are very confused about this, but we will not give up protecting our own legal rights and we need an explanation extremly.
@Tatiana_Amazon@Veronica_Amazon@Jim_Amazon@Robert_Amazon
0 odpowiedzi
Quincy_Amazon
Hello @Seller_fkh3QFVM4HGqp
Thank you for posting your inquiry to the Forums and for providing that context. I am looking into the orders and will respond with any findings.
Regards,
Quincy_Amazon
