Hi,

We've been selling our watches on Amazon for years and are compliant with brand-holder requirements. However, with the new federal law, our watches must now be tested and comply with 16 CFR 126.3 - the safety standard for button cell or coin batteries and consumer products containing such batteries.

Initially, our watches were tested at an internationally recognized lab in Geneva and the reports were submitted. Unfortunately, Amazon rejected these reports. We then sent the watches to another lab recognized by Amazon and listed them on their suggested lab's list.

By the time we received the results/reports from this lab, our ASINs had already been removed. Amazon has removed the ASINs from the Compliance Document Requirements section of our account.

Despite raising several cases and highlighting the urgency of the issue, we've had no success. We continue to receive generic system-generated emails stating that the case has been passed to an internal team, but it seems that no human is actually involved in resolving our issue.

We're wondering if any other vendors/sellers have faced similar issues and how they were able to resolve them. Any advice or experiences you can share would be greatly appreciated.