Did Amazon Italy Steal from Me? – Total Deadlock, What Can Be Done?
Hi everyone,
I want to share my experience with Amazon Italy because I’m completely stuck, and maybe someone here has gone through the same situation.
I haven’t received my payments for over a year, even though I have submitted all the required documents multiple times. My bank account verification keeps getting rejected without any explanation. There is currently a document under review that I have been waiting on for over a month, but nothing is happening.
Meanwhile, my account has been suspended, and although I submitted my new ID as requested, they didn’t accept it. At this point, communication with them has become completely impossible:
I can't even open a support ticket because they automatically close them.
Chat is unavailable – not that it was ever useful.
There’s no phone number to reach them.
I’m in a total deadlock – my money is stuck with them, and there’s no way to contact them.
Has anyone experienced something similar? Is there any way out of this? Any advice would be greatly appreciated!
Thanks in advance!
Did Amazon Italy Steal from Me? – Total Deadlock, What Can Be Done?
Hi everyone,
I want to share my experience with Amazon Italy because I’m completely stuck, and maybe someone here has gone through the same situation.
I haven’t received my payments for over a year, even though I have submitted all the required documents multiple times. My bank account verification keeps getting rejected without any explanation. There is currently a document under review that I have been waiting on for over a month, but nothing is happening.
Meanwhile, my account has been suspended, and although I submitted my new ID as requested, they didn’t accept it. At this point, communication with them has become completely impossible:
I can't even open a support ticket because they automatically close them.
Chat is unavailable – not that it was ever useful.
There’s no phone number to reach them.
I’m in a total deadlock – my money is stuck with them, and there’s no way to contact them.
Has anyone experienced something similar? Is there any way out of this? Any advice would be greatly appreciated!
Thanks in advance!
10 odpowiedzi
Seller_j2ZFrz2Ikqdb1
Good luck with Amazon Italy customer support! The hell is better
Seller_HqqOsUW6R1YFA
send a legal email to amazonitaliacustomerservices(at)legalmail.it
Simon_Amazon
Hello @BmBrikz,
Here Simon from Amazon.
I transferred your case internally.
Best,
Simon
Abella_AMZ
Hello @Seller_gA3SJ3Z8Vx7GF,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I acknowledge your query regarding the account reactivation issues and the repeated rejection of your submitted documents. To help better assess your situation and provide more specific guidance, please share the initial performance notification you received and the most recent rejection notification.
Reviewing these notifiation will help us understand the specific requirements you need to meet and identify why your reactivation attempts have been unsuccessful. This information will enable us to provide more targeted assistance with your case.
We appreciate your patience as we work to resolve this matter.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_gA3SJ3Z8Vx7GF
Dear Abella,First of all, thank you for addressing my issue.
As you can see from the approximately 20 support tickets I have submitted in the past few months:
- I have submitted bank documents to Amazon several times to verify my IBAN account. These were rejected about ten times without any specific feedback, with a template response copied and pasted each time. The submitted document met all the requirements, and if it didn’t, the template responses did not clarify what the issue was.
- A few weeks ago, Amazon deactivated my account, and the new personal ID I uploaded was also rejected without any specific reason mentioned. Since then, I have not been able to access the support chat, not that it was particularly helpful in the past.
- Since the deactivation, my support tickets are automatically closed, and I cannot complete the DAC7 procedure, which is about to reach its deadline.
I am currently in a complete standstill: I am unable to communicate with Amazon in any meaningful way (there is no available phone support), while my funds have not been paid out for almost a year. As a result, my accountant is unable to close the 2024 fiscal year.
This is a brief summary of my situation. I would greatly appreciate it if someone could contact me by phone, as I have now written about this issue at least 23 times in various support tickets and emails.
You can reach me at: [Modificato dal moderatore - Dati Personali Rimossi]
Best regards,
[Modificato dal moderatore - Dati Personali Rimossi]
Ash_AMZ
Hello @BmBrikz,
Ash here to assist. I understand that you need help with your account reactivation.
Thanks for sharing the detailed information over the thread.
- A few weeks ago, Amazon deactivated my account, and the new personal ID I uploaded was also rejected without any specific reason mentioned. Since then, I have not been able to access the support chat, not that it was particularly helpful in the past.
It has been understood that your verification has been failed.
There are several reasons why team may have declined to accept the documents. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why documents are not accepted by the team.
However, to help you better, I will be transferring your case to our partner team to further assist.
If you have any other question, Please don't hesitate to contact us on seller forums, the forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_gA3SJ3Z8Vx7GF
Dear @Ash_AMZ
Thanks for your response — however, it's been over two weeks since you said the case would be passed on to your partner team, and I still haven’t heard anything from them.
When exactly do they plan on reaching out? It’s incredibly difficult to make any progress when my access is restricted and no one follows up.
Frankly, it’s starting to feel like I’ve just been left in the dark.
Davina_Amazon
Hello @Seller_gA3SJ3Z8Vx7GF,
Thank you for the update that you have not heard back yet from the internal review. My name is Davina and I hope I can assist you today.
As it seems from the previous conversations, you failed the verification, in this case normally your account will not be able to get reinstated.
Anyways, the team will notify you, once the review is completed.
Best regards,
Davina
Seller_gA3SJ3Z8Vx7GF
Hello @Davina_Amazon
Still zero contact from Amazon, 7 days ago I wrote a long email for amazonitaliacustomerservices(a)legalmail.it, no answer yet.
You think this is acceptable?
